Verint Speakers in August: Potential Megatrends in 2025, Data Privacy Challenges, and AI Business Outcomes, Now

Engage on the Road (Asia Pacific): The Magic of CX Automation

August 13 – September 10; Australia and New Zealand 

Join Michael Stelzer, Vice President Australia and New Zealand, and many other Verint and customer speakers for Verint Engage on the Road. This APAC-focused customer engagement conference is designed to help you perfect your organization’s customer engagement strategy, take advantage of the latest innovations in AI and CX automation, and understand how to use the Verint platform to its fullest capability. With sessions designed for contact centers, back offices, compliance, customer experience, digital marketing, IT, and operations, our roadshow has been curated to deliver the insights and inspiration to help you work more effectively and achieve your business goals.

These sessions are led by our customers, your industry peers, and Verint experts, making Engage the place to discover how to solve your most pressing issues with AI business outcomes, now. Click here to see the four dates and cities.             

Megatrends to Watch for in 2025 and Beyond

August 15; CRMXchange Webinar

Join Verint’s Trent Isaacs, Senior Director, GTM Strategy for Real-Time Work, at 1 p.m. ET. The customer service landscape is constantly evolving. With innovative advancements and changing customer expectations, businesses need to stay ahead of the curve to remain competitive. What does it mean to be AI ready? Attendees will learn:

• How self-service automation enables customers to handle transactions independently, reducing live agent costs and increasing customer satisfaction and sales.
• How AI accelerates agent learning to ensure consistent outcomes and enhances job retention, with success measured by the effectiveness of coaching tools and ROI.
• How flexible scheduling for remote and hybrid work can reduce absenteeism and attrition, improving agent satisfaction and operational execution. 

The Challenges of Data Privacy in an Interconnected World

August 21; Tech Alpharetta (Georgia) Speaker Series Program

Join Verint’s Jenni Palocsik, Vice President, Enablement Operations, as she moderates a panel of technology leaders with diverse roles to discuss the complexities of balancing data privacy, innovation, customer experience, regulations and security concerns across industries—as well as both B2B and B2C. As the number of connection points among people have skyrocketed in recent years, how your organization manages data privacy and security is critical to help ensure you protect consumers and continuously evolve to maintain your competitive advantage. Admission is $30.