Verint Speakers in December: Solving Challenges, Saving Money and Elevating CX with AI
December 3, 2024
December 2-6; Las Vegas, Nevada
Join Verint’s Ian Beaver, Chief Data Scientist, at 4:30 p.m. PST on December 3 at the Mandalay Bay Resort and Casino. Ian will discuss technical readiness at Verint.
Future Branches: The Conference for Branch & Retail Banking Innovators
December 3-6; Austin Marriott Downtown, Texas
Join Verint’s Jackie Hudson, Global VP and General Manager, Branch Workforce Solutions, on December 5 at 11:50 a.m. CT as she helps lead branch transformation roundtable discussions. Hers specifically will focus on “Becoming a More Agile Organization to Increase the Customer Experience.” Join this discussion to interact with and learn from Jackie and other executives on the leading edge of the financial services industry.
Nine Characteristics of World-class Communities
December 17; Community Roundtable, CR Network Webinar series
Join Verint’s Jon Allen, VP, Go-to-Market Strategy, at noon CT for this one-hour, interactive workshop. As a pioneer in the social computing industry since 2004, Jon and his community team have created incredible self-service and customer engagement communities across many industries and use cases. Join Jon as he shares the nine key characteristics of thriving, world-class communities and how you can create your own.
Reduce Agent and Customer Effort
December 18; CRMX Webinar Roundtable
Join Verint’s Kelly Koelliker, VP, Content Marketing, at 1 p.m. ET as she participates in an expert panel that will unravel the secrets to cultivating satisfied customers by empowering agents. These experts will explore how reducing both customer and employee effort can drive satisfaction across the board. This insightful discussion will help you discover strategies for simplifying complex tasks for agents, enabling them to deliver faster, more effective support, and creating a seamless experience that reduces frustration for customers.
By focusing on making it easier for everyone involved, you’ll learn how to boost morale, improve efficiency, and enhance customer loyalty and retention. The panel will explore:
- How AI-powered automation allows you to save money while simultaneously elevating the customer experience
- How to take a step-by-step approach to AI to solve your most pressing challenges without disrupting your existing investments
- How to reduce customer and agent effort by making it easier to find answers quickly across channels.