Verint Speakers in January: CX Megatrends to Watch in 2025 and Beyond
January 6, 2025
CX Megatrends to Watch in 2025 and Beyond
January 15; Destination CRM Webinar
Join Verint’s Jason Valdina, Senior Director, GTM Strategy, at 2 p.m. ET. Jason joins a panel of other industry experts to explore the trends reshaping customer service. From sustainability to omnichannel CX and personalization, discover how the latest innovations will drive the future of contact centers and customer experience.
Learn how hybrid contact centers, automation and AI are transforming the industry and empowering businesses to do more with less.
The panel will discuss key trends, such as:
- The top CX channel for investment in 2025 (hint: it’s not chatbots!)
- Minimizing customer effort and reducing churn with proactive outbound engagement
- Doubling agent capacity with real-time AI guidance and automation.
Adopting GenAI in Your Contact Center in 2025: The Do’s and Don’ts, Free Verint Webinar
January 16; Enterprise Connect Webinar
Join Verint’s Valdina and Five9’s Tim Richter, Senior Director, Product Marketing, at 2 p.m. ET. Contact Centers have seen early Generative AI success with use cases in summarization and intelligent virtual assistants. Where else can you bring GenAI into your contact center to add value? What enablers and blockers are you likely to encounter along the way this year?
Enterprise Connect experts will share what you can expect. Get a preview of the insights attendees will gain on this topic when they attend Enterprise Connect 2025 in Orlando this March. Key points to be discussed include:
- Most promising applications and use cases
- How to place effective guardrails around AI, and build a future-proof strategy for the next 12–24 months
- Differentiating Gen AI from other types of AI and understanding the role each may play for your enterprise.
These subject matter experts will conduct a lively discussion and in-depth look at how 2025 could play out for your enterprise’s AI strategy. Join us!