Verint Speakers in June: Gaining Insights in Vegas, Connecting Silos and Moving to the Cloud
June 1, 2023
June 4-8; Las Vegas, Nevada
Join Verint’s Tom Golino, Partner Development Manager, on June 7 at 11 a.m. local time for “Delivering Results for Knowledge Workers (Cost Reduction, Improved Time to Service & Reducing Backlog).” Operational challenges face knowledge workers daily that have an adverse impact on operational costs, service level targets and expanding backlogs. Business groups are being asked to reduce costs while increasing throughput—a struggle for most companies as they lack visibility and tools in their respective operational areas. Join Tom as he highlights these challenges and illustrates how Verint solutions have been able to solve and deliver demonstrable results and ROI.
Techniques for Training, Coaching and Employee Engagement
June 5-6; CRMX Virtual Conference 2023
Join Verint’s Trent Isaacs, Senior Director, Go-to-Market Strategy, Real-Time Work, for “Prioritizing Agent Support and Reimagining Processes for Success” at noon ET. This session takes a hard look at the changes facing the human agents in the contact center and why now is the time to rethink our processes and strategies to support their success. The contact center of today has been transformed. We are living in a time of historically high customer expectations, huge changes to the operating model of the contact center, and disruptive technical change. All of this has a profound impact on agents—supporting their success in navigating these changes is critical. Trent will examine this through a few lenses:
- What is the real nature of agent life today and what is at risk if our support for them doesn’t change?
- What are the approaches to caring for this change in support?
- What is the value created by adopting these changes?
June 12-15; Bellagio, Las Vegas, Nevada
It’s the industry event you don’t want to miss! Join CX pros from around the world and experience a wide range of session topics—from Elevating Experience Management to Delivering Value with AI & Analytics and much more. Whether you’re in the contact center, back office, branch, compliance, customer experience, digital marketing, IT, or operations—this event is for you. Hear about the latest big ideas and bold innovations. Get ready for thought leadership, immersive demos, networking and more—it’s a full palette of all things customer engagement. This year we’re thrilled to welcome inspirational trailblazer and keynote: Sandra Douglass Morgan, president of the NFL’s Las Vegas Raiders. Join us in Vegas!
June 13-15: Nashville, Tennessee + Digital
Join Vans’ Elaine Frazier, Senior Manager, Site Experience and Optimization, on June 13 at 2:25 p.m. local time for a case study on Vans’ partnership with Verint. “How Vans Leverages Untapped CX Technology to Connect Silos” will explore how companies today have access to an unprecedented number of vendors and technologies to maximize CX and conversion, but how many of these technologies and partnerships are being leveraged to obtain ROI? Join this fireside chat to learn how to make the most of your existing CX tech stack and how to overcome roadblocks to maximizing technology investments.
June 18-21; Swan and Dolphin Hotel, Orlando, Florida
Join Verint’s Jeremy Roderick, Strategic Partner Consultant, Channel Sales, on June 20 at 1 p.m. ET for “Moving to the Cloud with Avaya Workforce Optimization.” This session reviews the options for Avaya AWFO customers to begin their migration journey to the cloud. For technical and business users alike, the session will focus on the five pillars of the Verint Cloud Platform and will provide an overview of the cloud migration program that delivers innovation without disruption to the business.
June 19-22; Caesars Forum, Las Vegas, Nevada
Join Stanley Black and Decker’s Samantha Thompson, Quality and Workforce Management (WFM) Supervisor, for “Stanley Black & Decker Outdoor Powers Automation with Verint WFM Pro,” at noon local time on the 21st. Hear how Stanley Black & Decker Outdoor, a global leader in outdoor products, evolved from manual to automated forecasting and scheduling with Verint Workforce Management Professional. Samantha will equip you with best practices, tips, and tricks as she shares the company’s WFM automation journey powered by Verint. Learn how the company gained buy-in and how it transitioned strategically, starting small for quick wins and then building to add chat, automated supervisor approvals, and integration with Salesforce. Gain the insights and knowledge you need to better empower you and your workforce!