Verint Speakers in March: Enterprise Connect and Turning Customer Insights into Action with AI

Enterprises With AI Action: Industry Insights

March 18; KM and AI Summit 

Join Verint’s John Chmaj, Senior Director, KM Strategy, at 2:15 p.m. ET. Industry leaders share how their customers are applying AI technology and tools to transform knowledge sharing and collaboration, streamline processes, and more.

Expert Insights on AI and VoC: Turning Customer Feedback into Action

March 19; Destination CRM Webinar

Join Verint’s Kyle Kovacs, Manager, Solution Consulting, Voice of the Customer, at 2 p.m. ET. Discover the latest advancements in Voice of the Customer (VoC) technology at this expert-led roundtable. From AI-powered conversational analytics to hyper-personalization, businesses are revolutionizing how they listen and respond to customer needs.

This webinar explores how these trends can help you capture deeper customer insights, personalize interactions, and boost loyalty. Industry experts will share actionable strategies for enhancing customer experiences, streamlining operations, and gaining a competitive edge through robust VoC programs. You’ll also learn about the key tools and technologies shaping the future of customer feedback management.

Join Verint at Enterprise Connect for these two sessions.

March 17-20, 2025
Gaylord Palms, Orlando, Florida

Navigating the Hurdles to Building a Future-Proof AI Roadmap

March 19; Enterprise Connect

Join Verint’s David Singer, Global Vice President, Go-To-Market Strategy, at 8 a.m. ET. Even if you’ve identified promising near-term AI use cases, incorporating this into a longer-term AI strategy could be complicated. How do you combine short-term actionable steps for teams that have limited resources/risk tolerance, with investment in strategic, game-changing improvements aimed at meeting executive expectations?

Building a future-proof AI roadmap requires:

• Flipping enterprise mandates to focus first on desired outcomes instead of technology
• Keeping projects on track while not ignoring new emerging technologies
• Balancing short-term wins with a long-term strategy
• Factoring data readiness considerations, defining oversight needs, and evaluating risks
• Setting success metrics and evaluating ROI
• Navigating build-vs.-buy decisions in a rapidly expanding tech landscape
• Handling change management for employees and customers

A leading CX analyst will moderate the session as experts share their lessons learned. You’ll discover how to balance the sometimes-conflicting demands of short-term generative AI exploration with strategic planning in a fast-changing environment. Come away with specific, actionable ways to build a strategic view of your AI roadmap that allows for near-term experimentation and quick wins.

The Future of Customer Interfaces: How Generative AI Is Elevating Conversational AI

March 19; Enterprise Connect 

Join Verint’s Raj Balasundaram, Global Vice President, AI Innovations, at 8 a.m. ET. Customer engagement is evolving, as Generative AI technologies augment existing conversational AI capabilities, enabling more personalized interactions and handling more complex questions. These enhancements lead to more intelligent interactions, which will ultimately revolutionize traditional user interfaces—whether it’s replacing multiple drop-down menus to book a flight, conversing with virtual customer support agents, or scheduling sales meetings without pulling up a calendar. Next-generation conversational AI is poised to become the standard user interface over the long term—however, not surprisingly, there are several adoption challenges.

This session will discuss strategies to navigate these barriers, such as investing in open, scalable platforms, fostering trust through AI governance and preparedness, adoption of robust data strategies, and creating metrics that demonstrate measurable business outcomes.

Session attendees will:

• Learn about the evolution of conversational AI from bots to AI-powered agents
• Understand the factors giving rise to next-gen conversational AI across industries
• Discover how next-gen conversational AI can transform the customer experience
• Uncover the challenges and considerations in implementation
• Learn actionable strategies for long-term success.

Orchestrating Government Efficiencies

March 26; Association of Government Contact Center Professionals Webinar 

Join Verint’s Scott Montgomery, VP, Public Sector, and David Moody, VP & GM, Citizen Engagement, at 1 p.m. ET. Are you ready to see how technology can help you strike the right chord with your community? Explore how innovative solutions can transform public sector services. Discover how technology can harmonize operations, reduce costs, and enhance the citizen experience.

Join Montgomery and Moody as they share real-world examples of business outcomes forward-thinking local governments are seeing today by leveraging technology. Don’t miss this opportunity to catch the rhythm of innovation: discover best practices that can help you create more efficient, cost-effective, and citizen-centric government services. Register now to secure your spot!

Join Verint in March. See you soon!