Verint Speakers in November: Transcending AI Hype to Drive AI Outcomes and More
October 31, 2024
November 5; KMWorld Webinar
Join Verint’s John Chmaj, Senior Director, Knowledge Management Strategy, at 2 p.m. ET for this roundtable discussion. From model training and feature engineering to contextual understanding and interpretability, knowledge is incredibly valuable to AI systems. While AI runs on data, knowledge is what helps it understand and interpret data more effectively. Building AI solutions that are relevant, effective, and aligned with real-world needs depends on knowledge. For AI systems to leverage knowledge, relevant information and expertise have to be effectively captured, organized and used. Learn how AI models can be trained on more meaningful data, as well as:
- The range of AI-enabled approaches to evolving and extending knowledge
- AI-powered conversational search amplifying the value of your knowledgebase
- Why generating text is just the tip of the AI iceberg.
Transforming Customer Experience: Leveraging Behavioral Data and Analytics
November 5; CRMX Webinar
Join Verint’s Nicole Nevulis, Senior Director, Go-To-Market Strategy, D. Daniel Ziv, Vice President—AI and Analytics, Go-To-Market Strategy, and Elizabeth Linthicum, Executive Director, Quality Improvement & Reporting at CVS Aetna at 2 p.m. ET. Ready to be empowered to leverage your behavioral data hidden in all your customer interactions? We will reveal how to eliminate blind spots, optimize your team’s performance, and scale your operations effortlessly. You will discover how to capture the true voice of your customers across all channels, giving you a complete picture of engagement and performance. Join us to unlock the full potential of your contact center data and achieve excellence in every customer interaction—learn more about how to:
- Revolutionize scalability: Discover how automated quality can dramatically increase agent and supervisor capacity and drive better outcomes.
- Deepen customer understanding: Leverage analytics to decode the voice of your customers across all channels, ensuring no insight is missed.
- Achieve a 360-degree perspective: Learn how to combine analytics and automated quality to gain unparalleled insights into customer engagement and performance.
Harnessing AI in Modern Customer Engagement Center
November 6; DestinationCRM Webinar
Join Verint’s Frank Schneider, Vice President, AI Evangelist, at 2 p.m. ET. In the era of empowered consumers and heightened digital expectations, how can your customer engagement center stay ahead of the curve? The answer lies in artificial intelligence. Join our insightful webinar featuring thought leaders who will discuss real-world success stories and data-backed strategies for integrating AI into your customer engagement operations. Explore how AI can elevate every aspect of customer engagement—from automating mundane tasks to offering personalized, real-time solutions. We’ll get into crucial topics such as how to balance automation with the human touch, and emerging AI technologies that promise to revolutionize customer interactions.
A Complete Guide to Intelligent Virtual Assistants and Conversational AI
November 6; Verint Master Class Session #3
Join Verint host Mike Bookey, Content Marketing Sr. Manager, and Verint AI experts Frank Schneider, AI Evangelist, and Brian Yang, Senior Director, Product Management at 1 p.m. ET. Can chatbots really give the same level of service as a live agent? How do these AI-powered bots know the specifics about your company? What about generative AI and large language models? We get it—you’ve got some questions about AI-powered intelligent virtual assistants. Verint’s experts have the answers.
In this Master Class, we’ll show you the current state of conversational AI and how it’s being used to not just talk to customers, but to actually provide them immediate resolutions. Through real-life examples and an inside look at Verint Intelligent Virtual Assistant (IVA), our experts will cut through all the AI noise you’ve been hearing and show you how this revolutionary technology can deliver serious business outcomes for your organization.
How CX Automation Is Shaping the Future of Workforce Management
November 12; CRMX Virtual Event Webinar
Join Verint’s Mike Wroblewski, Sr. Director of Presales Consulting, and Trudy Cannon, Senior Director, Go-To-Market Strategy, at 4 p.m. ET. CX Automation is enhancing customer experiences, enabling you to balance their expectations with cost efficiency. However, this advantage can present challenges for your workforce management practice if the fundamental impacts are not considered. Join these experts as they explore how CX Automation is influencing the future of workforce management. This discussion will go beyond the basic definition of CX Automation (hint: it’s more than just IVA) and explore how it is transforming the core aspects of WFM. Key considerations will include:
- The impact of automation on forecasting and staff planning practices
- The importance of providing additional support to employees as automation increases
- The outcomes of successfully integrating CX automation into your WFM practices, and the consequences when it fails.
Transcending AI Hype to Drive AI Outcomes
November 13; Hilton Miami Downtown, Miami
Join Pablo Diaz de Sandi, VyStar Credit Union, VP, Voice of the Member, and Verint’s Daniel Ziv, VP, AI and Analytics, Go-To-Market Strategy; Samantha McDougall, VP, Sales, Services and Customer Success; and Jason Valdina, Senior Director, Go-To-Market Strategy, Engagement Channels at 2 p.m. ET. As a customer experience leader, you’re faced with many challenges—two of the biggest:
- How can I do more with either the same or fewer resources?
- How do I simultaneously improve the customer experience?
In many cases, the answer is augmenting your workforce with artificial intelligence (AI). However, this all too often leads to AI experiments. AI implemented incorrectly—often through an AI everywhere approach—can result in lost revenue, worse customer experiences and disconnected data. Join this executive forum as we explore how the successful deployment of AI can transform customer experience. We’ll delve into practical ways AI can help you increase agent capacity, elevate CX, and generate insights through data. Going beyond AI for AI’s sake, we’ll demonstrate how implementing AI correctly creates business outcomes that effectively solve your everyday challenges. Register and we’ll help you:
- Sift through the AI hype to identify strategies that genuinely enhance your customer service operations.
- Examine real-world examples where AI has empowered companies to deliver AI outcomes.
- Discuss how to implement AI solutions within your own organizations for immediate results.
This Reuters Events Executive Forum brings together senior-level leaders for an afternoon of collaboration, problem solving, and networking. This is an invite only event held under Chatham House Rules for senior leaders to share, discuss, and learn with their peers. Join our experts—and your industry peers—as we discuss the top AI use cases you can implement tomorrow to see outcomes immediately.
New KM Practices to Supercharge the Power of AI
November 18-21; The KM and Enterprise Solutions Conference, Washington, DC
Join Verint’s John Chmaj, Senior Director, KM Strategy, at 9:15 a.m. ET on November 20. As organizations integrate AI into their product ecosystems, innovative knowledge management (KM) practices are essential to keep information relevant and useful. In the age of generative AI and large language models, the principle of “garbage in, garbage out” remains true—AI systems are only as effective as the data they process. In this session, Chmaj will discuss emerging content models, new competencies, advanced authoring techniques, and governance practices that are transforming the KM landscape. It’s vital that companies evolve their technology, resources, and strategies to unlock the full potential of AI-driven KM capabilities.