Verint Speakers in October: Automating Common Customer Questions + Agent Tasks to Elevate CX
September 28, 2023
3 Ways to Increase Customer Acquisition in Retail Banking
October 3, American Banker Webinar
Join Verint’s Jackie Hudson, Global Vice President and General Manager, at 2 p.m. ET to explore how to choreograph the customer experience to proactively engage new and existing customers. Banks need to drive engagement and increase outreach to grow households, share of wallet, and meet your sales and revenue goals. However, you don’t need to sacrifice service for revenues. Banks need to balance the focus on increasing sales with your efforts to ensure an exceptional, end-to-end customer experience. Learn how an enterprise approach to customer acquisition and engagement can help you attain your sales and CX goals. Learn ways to:
- Increase associate and banker time spent on outreach
- Leverage digital appointment booking to drive face to face interactions—both video and in person
- Align sales resources to market opportunities.
Zoomtopia: Zoom & Verint Platform for Open CX Automation
October 3-4; San Jose, California
Join Verint’s Paul Rolfe, Vice President, Global Ecosystem Partners, at 3:30 p.m. on the 3rd in Expo the Core—Theater B. Join Paul as he outlines why the combination of Zoom Contact Center with Verint’s best of breed applications can help an organization achieve CX automation in how they deliver customer service.
Leveraging Voice of the Customer Analytics to Drive CX Automation
October 3; Webinar
Join Verint’s Daniel Ziv, Vice President, Experience Management and Analytics, Global GTM Strategy, at noon ET. As customer expectations rise and staffing levels remain flat, automation is your best option to continue providing a superior customer experience. The future of customer engagement requires organizations to leverage AI and it begins with listening to your customers at scale, harnessing insights, and acting on that feedback in real time.
Companies that aim to deliver exceptional customer experience (CX) need to shift from passive surveys and follow-up, to proactively responding to customers, automating action, and in turn driving revenue and impact. Join this webinar to learn how AI is driving the latest CX automation innovations and best practices for connecting silos to deliver a superior CX, including how to:
- Use the latest CX automation platform to reduce customer effort and cost of service.
- Leverage inferred, indirect, and unstructured Voice of the Customer to listen, analyze and act faster.
- Shift from a reactive to a proactive approach to customer feedback.
Activating Automation in Customer Experience
October 5; LinkedIn Let’s Talk Live
Join Verint’s Heather Richards, VP of GTM Strategy, Brian Yang, Director of Product Management, and Avanti Joglekar, Senior Marketing Manager, at 1 p.m. ET. By now, you’ve realized the important role that AI and automation can play in bettering your CX processes. The problem, however, is that you can’t just throw AI into your operations and expect results. Rather, you need to deploy the right bots for the right task—and that includes finding the right automated solutions that can have a positive impact on employee productivity.
Join our LinkedIn Live featuring two CX experts who will discuss exactly what you need to improve your CX in the face of new challenges around hiring, digital channels, customer preferences, and more. Heather and Brian will provide real-life examples of how bots can be seamlessly integrated into workflows and continuously trained on customer engagement data. Learn how, when done correctly, adding bots to the workforce can augment your human workforce to ultimately lead to better CX outcomes. Register to learn:
- How to manage all interactions across channels to elevate CX
- How conversational AI can deliver incredible CX while driving growth
- How a unique approach to AI and specialized bots can drive CX automation.
Digital Co-Workers for the Public Good
October 5; Verint webinar
Join Verint’s Scott Montgomery, VP, Strategic Development, David Moody, VP & GM Citizen Engagement, and Micah Gaudet, Local Government Expert on Leveraging ChatGPT & Gen AI, City of Maricopa at 11 a.m. ET. Achieving effortless efficiency is a constant challenge for public sector organizations. Besides digitalization and automation technology, bots are here to help you achieve more with less. Register now to discover how you can augment your agents with a team of bots that do the heavy lifting for you while humans can stay human.
Biggest Contact Center and Customer Service Challenges and How to Turn Them Around
October 10; CRMXchange Roundtable Webinar
Join Verint’s Bridget Lange, VP, Business Operations, at 1 p.m. ET. Join us as we address the top issues impacting customer service department expectations, providing valuable insights on how to meet and exceed customer demands in a dynamic business landscape. Discover the key obstacles that contact centers encounter, ranging from outdated technology and agent burnout to rising customer expectations, and learn actionable approaches to overcome these hurdles.
Omnichannel Customer Experience: Table Stakes in 2023
October 11; DestinationCRM Roundtable Webinar
Join Verint’s Jason Valdina, Senior Director, Digital-First Engagement Channels, at 2 p.m. ET. This panel of experts will show you how to tap into omnichannel best practices for a CX strategy that forges a stronger bond with your customers and prospects.
Attendees will learn:
- Why automating common customer inquiries and agent tasks is key to scaling omnichannel engagement
- How intent data can guide your CX Automation strategy.
Managing, Securing, and Governing Content Across the Digital Landscape
October 17; KMWorld Webinar
Join Verint’s John Chmaj, Senior Director, KM Strategy, for this roundtable discussion at 2 p.m. ET. Managing, securing, and governing content is one of the toughest challenges facing organizations today. At the average enterprise, information continues to grow unabated—in size and variety—across different geographies, departments, applications, and clouds. Ultimately, all this information needs to be available to employees to act upon to deliver business value—however, the increasing complexity of the digital landscape makes this challenging. Join this webinar and explore new technologies and best practices:
- How to master content governance in a data-driven world—and when it requires a tiered approach
- How to explore strategies and best practices to navigate the digital content landscape
- Why content development and maturation should be a shared process with users
- What challenges of digital transformation give rise to “digital mayhem”
- How to ensure a smooth transition from traditional methods to contemporary digital practices.
Quality Monitoring Failures That May Be Impacting Your Contact Center Success
October 31; Best Practices in Workforce Optimization | Quality Assurance and Analytics—In Conjunction with Quality Assurance and Training Connection
Join Verint’s Kelly Koelliker, Senior Director, Content Marketing, and Tricia Manning, Director, GTM, Workforce Engagement, at 12 p.m. ET. Virtually every contact center has a quality monitoring program—but is yours producing the results you want? Just having a quality program isn’t enough. In this webinar, we’ll discuss common pitfalls in quality management programs that keep you from improving your compliance, efficiency, and customer experience. Join us to learn best practices around how to:
- Identify widespread customer service issues
- Create unbiased and comprehensive quality assessments
- Spend less time evaluating calls and more time coaching and developing agents.