Verint Speakers in October: Using AI for Better CX and Stronger Business Outcomes Now

Delivering Excellent Self-Service Outcomes with Conversational AI

October 8; Webinar

Join Verint’s Brian Yang, Senior Director, Product Management, at 2 p.m. ET. It wasn’t long ago that AI-powered virtual assistants were thought of as a novelty by many contact center leaders. Now, intelligent virtual assistants are a necessity – and this technology needs to do more than just contain and deflect interactions. In this webinar, you’ll hear Yang discuss how today’s conversational AI doesn’t merely talk with your customers, but rather performs complex self-service tasks. He’ll show how Verint takes the risk out of deploying an intelligent virtual assistant and how this technology delivers big savings and a better customer experience.

Leveraging AI + Data to Elevate CX

October 15; CX Network: Deep Dive AI + Data in CX

Join Verint’s Kyle Kovacs, Manager, Solution Consulting and Dhiren Patel, VP, Go-to-Market Strategy at 11 a.m. ET. AI has transformed the customer experience landscape as we knew it. Conversational AI empowers customers to self-serve, while AI-powered journey and sentiment analysis provides actionable insight at unprecedented speed. These innovations hold the potential to significantly reduce customer churn and improve key metrics such as customer satisfaction and Net Promoter Score (NPS).

However, as we navigate this transformation, challenges must be addressed. These include siloed customer data that minimizes AI’s potential, misalignment across teams, and ineffective AI implementation resulting in missed opportunities. Join this session to learn:

• Maximizing AI’s impact: How to integrate siloed data sources and enhance AI’s effectiveness in delivering actionable insights across the entire customer journey.
• Building alignment across teams: Explore best practices for ensuring cross-functional collaboration to drive seamless AI implementation and foster unified CX strategies.
• Boosting key CX metrics: Learn how AI can reduce churn, improve customer satisfaction, and raise your Net Promoter Score by leveraging real-time data and insights.

• Using CX automation effectively: Learn how to gain invaluable insights that reveal best practices.

Revolutionizing Customer Service: Tackling Customer Service Challenges for Exceptional Experiences

October 16; Webinar

Join Verint’s Ram Swery, VP, Experience Management, Solution Consulting & Onboarding, at 1 p.m. ET as he joins a panel addressing key obstacles that contact centers encounter. These range from outdated technology and agent burnout to rising customer expectations—learn actionable approaches to overcome the following hurdles:

• Visibility and the Contact Center’s Identity Crisis: What are the ongoing challenges many contact centers face in establishing a clear identity within the organization? We discuss strategies to elevate their visibility and redefine their role as central to delivering valuable contributions to strategic objectives, such as exceptional customer experiences.
• Making a Stronger Case for Budget Allocation: We outline approaches to build a compelling case for senior management, emphasizing how the contact center’s performance directly impacts the organization’s brand, bottom line and customer experience.
• Business Analytics as Cross-Functional Currency: We discuss the importance of enhancing business analytics within the contact center, offering valuable insights across various departments, aligning with broader organizational goals, and driving performance improvements cross-functionally.

Omni Channel Thought Leadership: Turning Execs into Insightful Influencers

October 16-18; Ragan Internal Communications Conference 2024

Verint’s Trish Nicolas, VP, Corporate Communications, will speak at Ragan Communications on the topic of Omni-Channel Thought Leadership on the 17th alongside panelists from Mars, Workvivo and Amazon. Thought leadership is a critical tool for engaging audiences, shaping perceptions and driving results in today’s climate of eroding trust. Done well, it can significantly boost sales, talent attraction, employee retention, and overall trust and engagement from all audiences. This panel reveals how to unlock those amazing benefits—and explores how to integrate thought leadership and brand journalism to create a strategy and experience that resonates throughout the organization and beyond.

How to Use Generative AI in Your Contact Center and CX Operations 

October 23; Verint Master Class (Webinar)

Join Verint’s Ian Beaver, Chief Data Scientist, Brian Yang, Senior Director, Product Management, and host Mike Bookey, Senior Manager, Content Marketing, at 1 p.m. ET. Generative AI is moving fast—it’s time to separate the hype from real outcomes. Join this session to hear from Verint’s AI team as they demystify generative AI and bring you up to speed with how this emerging technology is impacting conversational AI and the contact center. You’ll learn the best generative AI use cases for your business, how Verint helps you maximize the potential of large language models, and how your organization can embrace generative AI while also mitigating the risks it might present.

Optimizing AI-Powered CX Projects: Strategies for Team Collaboration

October 29; Voice and AI

Join Verint’s Frank Schneider, VP, AI Evangelist, at 10:45 a.m. ET. As organizations gear up to implement AI and generative AI in their customer experience (CX) automation strategies, the technology is just one piece of the puzzle. The real challenge lies in fostering a collaborative team environment that ensures these initiatives transform into success stories. Join Schneider and Tanya Parkins, a Business Transformation Consultant and industry leader in travel and hospitality, for an engaging session that will delve into essential strategies for optimizing team collaboration in AI-driven CX projects.