Verint Speakers in September: Verint Engage in Orlando and Getting the AI Business Outcomes You Need
September 3, 2024
Optimizing AI-powered CX projects: Strategies for Team Collaboration
September 10; CX Network Customer Insights & Data Analytics Virtual Event
Join Verint’s Ram Swery, VP, Solution Consulting & Onboarding, and Frank Schneider, VP, AI Evangelist, at 10:30 a.m. ET. You have the technology platform, large language models (LLMs), and use cases ready for implementing AI within your customer experience (CX) automation strategy. But what about the team itself? Stakeholder alignment and cross-functional collaboration are crucial to turning your use cases into success stories.
Ram and Frank will uncover strategies for optimizing AI-driven CX automation projects, delving into team dynamics, collaborative tools, and training considerations—all backed by real-world examples of delivering proven task automation success and frictionless CX within Contact Center and Customer Experience initiatives. Attendees will learn how to best use VOC data and insights to help build the foundation for AI applications and solutions, how to leverage external consultancies in conjunction with in-house team members, and how to measure friction or removal of friction in a digital customer journey.
Chatbots, Virtual Assistants and Gen AI
September 11; Destination CRM Roundtable Webinar
Join Verint’s Jason Valdina, Sr. Director, Go to Market (GTM), at 2 p.m. ET for an in-depth exploration of AI-powered chatbots and virtual assistants. Jason joins other industry experts to discuss the revolutionary impact of generative AI on customer engagement. You’ll discover why a multitude of business leaders have observed a positive shift in customer attitudes toward AI and automation this year. You’ll learn about the transition from outdated, rule-based bots to sophisticated, conversational agents that improve interactions and streamline operations.
Attendees will explore:
- How integrating AI into your workforce enhances both agent performance and customer satisfaction
- The role of well-managed, accurate, and up-to-date knowledge bases in delivering effective customer experiences
- How to answer customer questions with instant FAQ automation that can fully resolve calls like your best agent does.
AI Strategies for Business: How to Get Started and Drive Results
September 12; CRMXchange Webinar with DMG Consulting + Verint
Join Donna Fluss, Founder & President, DMG Consulting LLC, and Verint’s Kelly Koelliker, VP, Content Marketing, at 1 p.m. ET. Many organizations are experimenting with AI in the contact center, but it’s time to move from experiments to outcomes. If you’re unsure where to start with your AI journey—or if you’ve already started but don’t know where to go next—this webinar is for you.
Donna and Kelly will discuss trends, best practices, and use cases to help you make a blueprint for incorporating AI in your contact center—join them and learn about:
- Trends in AI adoption and usage
- Top AI use cases in the contact center to drive quick results
- How to get started and measure success.
Enhancing Quality in Contact Centers through Employee-Driven Transformation and AI
September 17; QATC Annual Conference, Hilton Nashville Downtown
Join Maria Arp, WFO Program Specialist, MSC Industrial Supply, and Verint’s Nicole Nevulis, MBA, Sr. Director, GTM Strategy, and Trent Isaacs, Sr. Director, GTM Strategy, at 1:30 p.m. CT. Quality Management programs are more critical now than ever, having moved beyond simple reporting requirements to being indispensable for sustaining excellence and driving future growth. Rather than checking boxes on a quality form, the focus should shift to agent-centricity and delivering tangible outcomes.
So, how can you create a quality program that benefits customers, employees and your business? In this session, you will discover how to rethink your quality program’s core with automated quality and leverage AI as the secret ingredient to drive outcomes. Learn how AI can drive meaningful results, enhancing both employee satisfaction and customer experiences.
Seamless Customer Experience: Combining AI, VA and Live Agents
September 18; CRMXchange roundtable
Join Verint’s Jason Valdina, Senior Director, GTM, at 1 p.m. ET. In today’s fast-paced and digitally driven world, providing a seamless customer experience has become crucial for businesses to stay competitive. Customer engagement strategy is the cornerstone of brand strategy—AI, digital, and human engagement must support that brand strategy. Despite massive shifts in consumer preferences and the explosive growth of digital engagement channels, when it comes to conversational AI and self-serve customer engagement, many brands admit they are struggling to start down the path of investing in bots and AI. Explore what is possible in this webinar.
September 23-25; Rosen Shingle Creek, Orlando, Florida
Calling all customer experience (CX) professionals! Verint Engage is the premier CX automation conference designed to help you take advantage of AI and CX automation, perfect your organization’s customer engagement strategy, and get the most out of your Verint solutions. With sessions designed for contact centers, back offices, compliance, customer experience, digital marketing, IT, and operations, this conference can deliver the insights and inspiration to help you work more effectively and achieve your business goals.
This is your opportunity to discover the groundbreaking capabilities of our specialized AI bots, get tips and best practices from industry experts—and enjoy a networking opportunity like no other. (Did we mention fun?)