European Asset Management Company Enables MiFID II Compliance with Verint
A prestigious European wealth management firm, specializing in discretionary asset management and with multiple subsidiaries across the region.


The results
Captures and securely stores more than 27,000 voice calls and 1,800 instant messages per month.
Records voice, IM, and video across 500+ endpoints.
Accelerated call record retrieval and reduced back-office/ IT workload.
About the European wealth management firm

Capture call interactions quickly and efficiently
The bank’s legacy recording system only recorded traffic derived from the internal session initiation protocol (SIP) trunk. As a result, it took longer to retrieve calls because IT needed to reach out to the compliance team to detect particular calls in question. Faced with a lengthy and cumbersome process, the bank required a solution that captured all of its call interactions quickly and efficiently.
“We were seeking recording software for both Cisco and Microsoft Skype for Business,” comments the bank’s head of IT infrastructure. “As a financial institution subject to stringent financial regulations, we needed to record everything for every dialog – including internal and external voice calls, video, and IM. Finding a solution that had this capability was not easy, as and there were not many solutions available.’’
Verint Financial Compliance helps transform your compliance operations


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Benefits

Featured Verint solutions
Enterprise Recording
Home / Engagement Data / Enterprise Recording Enterprise Recording Capture interactions across multiple channels and retrieve recordings quickly, even in unstructured content, to reduce effort, analyze and track trends, mitigate liability, and enhance compliance.Financial Compliance Capture
Transform your compliance operations and confidently navigate through financial services and trading regulations.Text Analytics
Extract actionable business intelligence from unstructured data across web chat, email, social media, and call notes to drive an enhanced insight into your customer experience (CX).