Digital Channels

Verint Community empowers customers, partners, and employees with a flexible, customizable community and self-service tools that can drive real business value – better engagement, lower support costs, and increased revenue.

Let us help your organization to:

• Decrease support call volume by providing users the opportunity to self-serve, support one another, and share useful information.
• Generate new ideas by engaging with a community of your most passionate customers.
• Build a community that delivers the best value to your customers by using a range of intuitive APIs, widgets, and developer tools.

Verint Chat empowers you to connect directly with customers and provide fast, scalable, and personalized experiences. With intelligent routing and vast integration capabilities, you can capitalize on every customer conversation.

Verint Chat allows you to:

• Deliver customer service ROI with better agent efficiency by enabling agents to handle multiple sessions simultaneously.
• Verint Chat works seamlessly with Verint Intelligent Virtual Assistant to enable self-service and route customer inquiries to the right support agents.
• Live chat allows you to engage customers that show high intent. Proactively engage customers based on their activity, such as scroll depth or time on page.