Verint Community
Community Platform Software
Empower customers, partners and employees with a flexible, customizable community and self-service tools that can drive real business value: better engagement, lower support costs and higher sales.
Elevate customer experience with community platform software
Verint Community is an online social collaboration platform that makes online communities a critical forum for:
- Delivering social customer service
- Driving social commerce
- Deepening customer relationships
Enabling self-service and improving customer engagement
Hear how Analog Devices uses community platform software to offer a critical balance between self-service and human touch to improve customer engagement, drive real business value, and help close the engagement capacity gap. In addition to helping Analog gain a deeper understanding of customers to improve products and service, Verint Community has also become a powerful educational and onboarding tool for new team members.
Use community platform software to
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Reduce demand for support
Deliver more efficient self-service and collaborative support.
Improve customer satisfaction scores
Increase your customer retention by improving the satisfaction of your customers by providing fast and easy to use support while building trust.
Deliver better products
Source new ideas from community members, partners, and potential buyers.
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Drive web traffic
Reduce marketing costs by increasing website traffic through relevant content, which helps reduce SEO and SEM spending while attracting new customers.
Amplify SEO
Communities generate a wealth of user-generated content, continually indexed to drive organic discovery on search engines.
Grow your pipeline
Communities allow prospective buyers to learn about your products and services directly from their peers.
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Enhance productivity
Share information and knowledge on the community that can be beneficial to others now and in the future.
Build relationships
Deepen relationships within your organization with tools to help bridge common interests both within and outside the company.
Enable collaboration
Provide the tools that your employees and members expect to find in today’s organizations.
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“Pricing model is more competitive than the larger platform providers and the professional services and support services are excellent.”
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“Top-notch reporting capabilities make it easy to gain insights into value provided by interactions within the community.”
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“Our views have increased over 40% from 2021 to 2022, showing a huge impact for our customers.”
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"We use the Verint Community for both internal and external audiences. For our more than 40,000 customer users, it is an ideal collaboration tool and provides an efficient and easy way for us to serve up the resources they need."
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“The Verint Community contributes over 25% of deflected cases from across all our domains.”
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"We answer over 11,000 questions in our online community space per year, drastically reducing inbound phone calls (also results in reduction of hold time for callers)."
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Delivering a personalized community experience
Make better decisions with social communities
Verint Community features a complete set of social applications and social services APIs, connects to popular consumer social networks, and integrates with mission-critical enterprise software. It can help your organization make better business decisions based on social interactions between customers and employees.
Verint Community provides an enterprise social platform giving you what you need to create an engaging online community and self-service experiences.
- Deflect Support Calls: Help customers find solutions with online resources such as discussion forums, knowledge articles, product documentation and how-to videos
- Save Time and Money: Save customers and employees time with social self-service through peer-to-peer support forums and online
- Gain Valuable Insights: Achieve business objectives for social customer service, digital marketing, and employee engagement
- Deliver Better Products: Source new ideas from customers, employees, partners, and potential buyers
Verint Community Use Cases
Create the right type of community for your customers with a single, flexible platform
Customer Communities
Learn moreEngage your customers, provide a new source of leads, and drive more organic search traffic through user generated content.
Forum Software
Learn moreOur forum software encourages customer engagement, drives loyalty and delivers key business insights.
Private Social Network
Learn moreRun a private “members-only” community for secure conversations with customers, partners, boards or members.
Customer Service Platform
Learn moreCreate an efficient, self-serving customer service community that reduces the cost of dedicated support.
Explore the Verint Community Platform
Featured Resources
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FAQs on Verint Community
Yes, Verint acquired Telligent in 2015. It is now known as Verint Community.
Now the same great enterprise-class customer and employee community solutions that the industry has come to know from Telligent are part of a market-leading customer engagement portfolio.
Organizations can benefit from a single source to provide actionable intelligence across their customers’ omnichannel experiences—from voice, chat, email and web self-service, to powerful customer and employee communities.
Community platform software provides tools for creating and managing digital communities. These platforms enable users to connect, collaborate, and share content within a secure, customizable online environment. Examples include forums, social networks, and professional collaboration tools.
Community platform software offers several advantages:
- Facilitates engagement and collaboration among members.
- Enhances customer support through user forums and FAQs.
- Provides analytics to measure engagement and improve strategies.
- Customizable features to align with organizational branding.
When selecting a community platform, consider:
Scalability: Can it grow with your community’s needs?
Ease of Use: Intuitive interfaces and simple setup.
Features: Support for forums, live chats, event hosting, and integrations.
Pricing: Affordable plans that align with your budget and usage.
Yes, many platforms integrate seamlessly with CRM systems, email marketing tools, and analytics platforms. This integration allows businesses to centralize data and streamline community management.
Community platforms foster meaningful interactions by enabling customers to ask questions, share experiences, and collaborate. This builds loyalty, improves brand perception, and reduces reliance on traditional customer support channels.
Key features include:
- User-friendly design and mobile compatibility.
- Gamification to encourage participation.
- Analytics to track member activity and engagement.
- Integration with social media and CRM systems.
Community platforms are used for:
Customer Support Communities: Forums and FAQs for troubleshooting.
Learning and Development: Online courses and knowledge sharing.
Professional Networking: Industry-specific collaborations.
Brand Advocacy: Fostering loyal communities around products or services.
Reach out to a Verint Community specialist today
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