Conversational AI

Harnesses conversational AI to scale automated customer interactions across all your engagement channels – from voice to digital – for immediate ROI.

Download the Complete Guide to Conversational AI

Customer Success Stories

Deliver AI business outcomes, now

Automate Actionable Experiences
Whether it’s booking a flight, changing a medical appointment, or helping a customer to purchase a product, Verint Intelligent Virtual Assistant (IVA) does more than just handle FAQs.
Deploy in Just Weeks
Our intuitive, low-code bot-building environment makes it easy to launch, fine-tune, and manage virtual assistants to deliver automated, personalized experiences.
Improve CX, Reduce Costs
Exceed your CX KPIs by providing customers the immediate, personalized service they expect while also reducing your support and contact center costs.

Verint enables Amtrak to realize AI outcomes now

Learn how Amtrak leverage the power of Verint Conversational AI to achieve an 8x return on investment.

“Over 5 million questions are answered by Ask Julie annually. With Julie, waiting for service is a thing of the past, as she’s easily capable of simultaneously serving the needs of every Amtrak.com visitor.”

Learn More

Verint ranks as Leader in Opus Research Conversational AI Intelliview Report

In the Opus Research 2023 Conversational AI Intelliview Report and Decision Makers’ Guide to Enterprise Intelligent Assistants, Verint’s® Intelligent Virtual Assistant (IVA)™ solution received top scores and is positioned as the leader for product completeness, flexibility and strategic potential among the other providers evaluated.

Read the Report

opus research conversational ai intelliview

Deliver better customer interactions with the Verint Intent Discovery Bot

The Intent Discovery Bot puts powerful AI to work to quickly cut through the noise to uncover what your customers truly want and need. By identifying high-value customer intents from your engagement data in voice or digital channels – including call recording transcripts, email, chats, support tickets, and more — the bot immediately improves CX applications to provide better customer outcomes.

Automate customer interactions and reduce agent workload with Verint IVA

Verint Intelligent Virtual Assistant uses natural language understanding and AI to efficiently automate customer interactions across digital and voice channels. Brands can provide personalized self-service experiences so they can resolve customer queries and improve agent efficiencies by reducing the number of interactions escalated to them.

Learn More

Deliver seamless CX at scale with Verint Intelligent Virtual Assistant

Verint Intelligent Virtual Assistant (IVA) enables the quick and efficient deployment of CX automation across your engagement channels to deliver consistent and personalized self-service customer experiences, while also improving contact center operations.

Learn More About Verint Intelligent Virtual Assistant

Recommended Verint Conversational AI resources

The State of Digital Customer Experience Report 2024
The State of Digital CX 2024 is an industry analysis of consumer and business digital engagement expectations. Learn about...
Research Report
How Conversational AI Drives CX Automation in Verint Open CCaaS
Watch this session now on-demand to learn more about how Verint Open CCaaS can transform your approach to customer...
Webinar
6 Essential Elements of Conversational AI
Consumers everywhere are becoming more accustomed to self-service options, but also prefer engagement that is as natural and intuitive...
Ebook