AI Self-Service Solutions

Customer Self-Service

Increase your agent and self-service team capacity with market-leading, AI-powered solutions.

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AI Business Outcomes from Verint Customers

$10M Saved
An auto club automated >2 million voice interactions, achieving a 50% containment rate
$3.5M Saved
An airline automated 4 million digital interactions, achieving an 85% containment rate

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Customer Success Stories

Verint Delivers Differentiated Self-Service Outcomes

Increase Agent Capacity
Reduce the need for assisted service by enabling customers to self-serve with intelligent virtual assistants that improve containment rates.
Elevate Customer Experience
Improve customer satisfaction by resolving customer issues quickly and effortlessly with self-service solutions.
Drive CX Automation
Automate manual workflows with AI-powered bots to increase self-service team capacity, reducing your support costs.

How Volaris Achieved 3x Agent Capacity by Containing 85% of Digital Interactions

Discover how Volaris achieved AI-powered self-service business outcomes including:

An 85% digital interaction containment rate
3x increase in agent capacity
Handling 5 million customer interactions per year while improving CSAT

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Verint Intelligent Virtual Assistant

Increase Self-Service Containment Rates

Deliver personalized self-service experiences over your voice and digital channels to effectively contain customer inquiries and reduce agent workload, continuously improving effectiveness through AI.

Increase Self-Service Team Capacity

Verint IVA Studio is a low-code bot orchestration and management environment that automates manual workflows, making it easy to design, train, test, deploy, and fine-tune multilingual virtual assistants for voice and digital channels.

Verint IVA Voice

Increase Contact Center Capacity

Augment your voice channel with a best-of-breed AI-powered Intelligent Virtual Assistant. Leverage knowledge and GenAI to provide more accurate answers and contain 20% more calls than a traditional IVR, increasing your contact center capacity and reduce costs.

Elevate CX Without Disruption

Augment your existing IVRs flows with AI powered natural language experiences, without delay or disruption in your existing ecosystem or any long, expensive, and disruptive infrastructure changes. You can start small, validate the outcomes, and scale at your own pace.

Discover how AI is changing self-service

Brands using AI have better first contact resolution, improved containment rates and are much more confident in their ability to meet future customer expectations.

Read the full report to discover how brands are deploying AI for self-service and their plans for further investment.

Read the Report

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Verint Knowledge Management

Reduce Inbound Volume

Provide knowledge through self-service channels to help reduce contact center volume while elevating CX. Verint Knowledge Management uses proprietary artificial intelligence (AI) to create a more automated, natural and effective way to connect people to answers.

Increased Agent Capacity

When customers aren’t able to self-serve, Verint Knowledge Management provides agents with context-specific knowledge in real-time, just when they need it, to help improve first contact resolution and reduce average handling time.

Improved IVA Containment

Provide an accurate single source of truth that can be used to source conversational answers and increase IVA intelligence through continuous improvement.

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Verint Community

Increase Agent Capacity

Verint Community provides customers with self-service options including discussion forums, knowledge articles, product documentation and how-to videos which help to reduce the volume of inbound inquiries and increase agent capacity.

Elevate Customer Experience

Save customers and employees time with social self-service through peer-to-peer support forums that provide immediate answers to their queries.

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Start Now and See Value Quickly with Verint Customer Self-Service Solutions

Want to start small? No problem
Want to leverage existing knowledge? No problem
Need to add automation to your IVR? No problem
Have multiple backend systems? No problem

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Verint Self-Service Solutions for CX Automation

Verint Intelligent Virtual Assistant (IVA)
Drive AI outcomes with higher interaction containment rates across your voice and digital channels and improved agent capacity through contextual transfer.
Verint Knowledge Management
Market-leading knowledge management provides a single source of truth for your agents and IVAs for stronger AI outcomes.
Verint Community
Crowd-sourced, AI-moderated support for customer self-service builds brand loyalty and improves CX.

Customer Self-Service Resources

The State of Digital Customer Experience Report 2024
The State of Digital CX 2024 is an industry analysis of consumer and business digital engagement expectations. Learn about...
Research Report
A Bot for Every Workflow: How AI and Data Drive CX Automation in Verint Open CCaaS
Watch this session to learn how Verint’s bots can help you achieve the business outcomes that matter to you...
Webinar
Newsela Incubates Innovation with Verint Community
Hear how Newsela, a leading K-12 instructional content platform, with over 3.3 million teachers and 40 million students registered...
Case Study

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The State of Digital Customer Experience Report 2024

The State of Digital CX 2024 is an industry analysis of consumer and business digital engagement expectations. Learn about...

Research Report

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