Question and Answer Forums

Question and answer forums are an extension of the standard discussion forums the provide workflow around a question and answer workflow process.

Build trust in your question and answer forum

Using its built-in question and answer forum capability, Verint Community allows customers, contributors and prospects to ask a question in the community.

As a digital authority, your brand is then able to not only answer the questions, but to identify ‘suggested answers’ and ‘accepted answers’.

Much like a discussion forum, the interactive nature of a question and answer forum lends itself to digital growth through user-generated content, whilst simultaneously giving your customers a place to see you deliver official, authorized, problem-solving solutions in the form of accepted answers.

Mark as answer

A suggested answer can only become and accepted answer if the person asking the original question accepts the answer, a moderator accepts the answer, or a number (configurable) of other community members identify the suggested answer as helpful.

Accept and reject answers

Mark answers as helpful or vote to reject them as the correct answer.

Thank You

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Question and Answer Forums

Build trust in your question and answer forum

Mark as answer

Accept and reject answers

Reach out to a Customer Community Specialist Today

Thank You