Verint Delivers Differentiated VOC Outcomes

  • Unify CX Data

    All VOC data across all sources – including survey and behavioural data.

  • Elevate Analytics

    Improve CX with best-of-breed data analytics tools.

  • Automate Actions

    Prioritize the right actions in real-time through CX automation.

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VOC Solutions for Your Entire CX Operation

  • Web & Mobile

    Elevate your website, mobile app and store performance by analyzing customer experience and taking real-time action.

    • In-the-Moment Feedback: Track and analyze the entire digital customer experience across every touchpoint and elevate CX in real-time with automated actions.
    • Proactive Action: Use Verint digital listening engine to detect and resolve struggles in real-time, improving NPS, revenue and web containment rates.
    • AI-Powered Predictive Modeling: Understand customer behaviors and prioritize value driven improvements.

    Verint Digital Feedback product screenshot

Turn Customer Feedback into Automated Actions

Use customer session replays and digital engagement data from mouse tracks, touch gestures, clicks and form interactions to optimize digital CX across your website and mobile app.

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Analyze large volumes of unstructured data from text-based interactions across digital channels and identify topics and significant trends, as well as customer sentiment from every text-based customer interaction.

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An industry-leading solution that can automatically discover and analyze words, phrases, categories and themes from every voice interaction, generating rich behavioral data that delivers immediate business outcomes for your organization.

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Results:

  • Enables gathering, analyzing and action on feedback at scale
  • Informs website and navigation changes for improved CX
  • Provides qualitative feedback to guide improved content creation

Automate CX And Prioritize Actions

For Managers: Data Insights Bot

Accessing CX data has never been easier. Verint Data Insights Bot uses AI to automate access to insights across your behavioral data, automatically generating dashboards meaning any user can see any data, in any format, at any time.

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For Customers: Struggle Detection Bot

Identify customer struggles and take action in real-time to repair the customer experience. Verint analyzes millions of clicks, gestures and taps as they happen to allow you to visualize and quickly act on trends an anomalies during digital interactions.

For Analysts: Genie Bot

Verint Genie Bot uses generative AI to significantly reduce the time from data collection to impact. The bot gives analysts the power to access immediate insights from unstructured data down to individual interaction level.

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Driving AI-Business Outcomes, Now

  • Keep your existing systems

    No matter what your current ecosystem looks like today – on-premise, in the cloud, or a hybrid – you can add bots and functionality without having to rip and replace.

  • AI at Your Fingertips

    Our bots fit seamlessly into your existing workflows and management processes, placing AI at your agents’ and managers’ fingertips.

  • Start at Your Own Pace

    You can pick and choose the bots or solutions to automate the CX workflows that are most important to you. Start small with one bot and grow from there.

 Voice of the Customer Products

  • Web & Mobile

    Digital channels can no longer be an afterthought. Elevate your digital customer experience across web, mobile and apps.
  • Enterprise CX

    Improve enterprise-wide customer engagement, reduce customer effort, and drive successful CX programs.
  • Survey Management

    Engage your customers and employees to capture insights, analyze data and orchestrate outcomes.

Voice of the Customer Insights

Verint Voice of the Customer: Frequently asked questions

Voice of the Customer (VoC) solutions are tools and strategies designed to capture, analyze, and act on customer feedback. These solutions help businesses understand customer needs, preferences, and pain points, enabling them to enhance the customer experience.