Verint Digital and Voice Containment Bots
Deliver personalized self-service experiences over any digital or voice channel to effectively contain customer inquiries and reduce agent workload.
Provide better self-service outcomes across your organization
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Deliver seamless self-service at scale
Verint’s Digital and Voice Containment Bots help you scale to meet rising customer expectations. This AI-powered bot delivers personalized self-service experiences through all channels, including digital and voice, to effectively resolve and contain customer inquiries and reduce the volume of calls to your contact center.
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Continuous omnichannel service
The Verint Digital and Voice Containment Bots are always on, even when your contact center might not be. It can interact with customers on their digital or voice channel of choice for 24/7 real-time support. And while they might operate asynchronously from the contact center, our digital and voice bots collect context and conversational data in case the issue needs to be quickly escalated to a live agent.
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Reduce operational costs
As you know, every inquiry to your contact center costs money. Verint Containment Bots allow you to reduce the number of interactions handled or escalated by agents by providing AI-powered self-service. Your agents are still there when they’re needed for a true human touch, but in the end, you’re likely to see significant contact center savings—and your agents will become experts at handling the complex requests that matter most to customers.
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Improve agent efficiency
By automating routine and repetitive tasks, the Verint Containment Bots allow your agents to focus on higher-value tasks that truly require their expertise. If an agent is truly needed to handle complex requests, Verint Containment Bots can gather interaction context and customer information to warmly hand the issue to the agent so that the customer does not need to repeat information, which reduces the average handling time.
Drive AI business outcomes with Verint IVA, now
Increase Containment Rates
Deliver personalized self-service experiences over your voice or digital channels to effectively contain customer inquiries and reduce agent workload, continuously improving effectiveness through AI.
Improve First-Contact Resolution
AI-powered routing uses contextual data to intelligently distribute interactions to the right resource at the right time, regardless of channel, improving customer and agent experience and FCR.
Bots Built Better
The Verint Digital and Voice Containment Bots are built on industry-leading conversational AI that’s trained on over two decades’ of rich customer engagement data.
This enables the bots to come with pre-packaged, industry-specific natural language understanding (NLU) models. Backed by a world-class dataset and and generative AI, these models detect highly accurate customer intents and generate personalized responses that assist your customers from day one of deployment.
The bots also train on your unique engagement data to continuously improve and provide relevant, correct responses, regardless of complexity or specificity to your business.
Deploy specialized bots across the enterprise with Verint Open Platform
The Verint Open Platform makes it easy to deploy specialized bots that help drive CX automation. Each bot performs one specific task, and is injected directly into your workflows, putting AI at your fingertips.
These bots are powered by Verint Da Vinci AI. Verint future-proofs your AI investment with an open approach that can keep pace with the rapid innovation in the industry. Our AI-powered bots are continually trained on your unique engagement data to drive the best results for your business.
Recommended Verint Digital Engagement resources
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