This Season’s Hit Is Sure to Be Engage 2022 Encore – Do you Have Your Ticket?

At Verint® Engage® 2022, our in-person industry conference held in June, our attendees discovered the latest, most innovative ways to engage customers and employees, deliver efficient, effective service, and deliver measurable business value to their companies.

Now, on November 15th, we are excited to bring you Engage 2022 Encore – a no cost event. You will have the opportunity to hear new insights from Verint leaders and learn how customer engagement solutions can bring measurable business value to your company.

Verint has assembled an all-star and award-winning lineup of cast members.

November 15, 2022

10 a.m. ET – 1 p.m. ET

Cast Members

Vice President, Go-To-Market Strategy…………………………………………………………………Heather Richards

Vice President, Speech and Text Analytics ……………………………………………………………..Daniel Ziv

Chief Marketing Officer…………………..……………………………………………………………………Celia Fleischaker

Vice President, Go-To-Market Strategy…………………………………………………………………Dave Singer

Senior Director, Content Marketing………………………………………………………………………Kelly Koelliker

Director, Experience Management …………………………………………………………………………Aditi Mehta

Introduction/Opening Curtain

Act One – Improving CX Across the Enterprise with Verint Platform

The shift to digital continues to drive change for both consumers and the workforce, and many companies are now unable to meet rising customer expectations with their existing resources and technology. In this session, we will show you how Verint Customer Engagement Platform is essential to close this customer experience gap. You’ll learn:

• How Verint can help you eliminate data silos, drive digital-first engagement, and level-up your customer experience with the power of AI
• How an open architecture approach allows you to take advantage of these benefits regardless of your existing ecosystem

Act Two – Driving a Better Digital Customer Experience

Customer expectations have changed. Not only do consumers want to communicate with brands in the same way they do with family and friends, but they expect these interactions to be frictionless and personalized – with the right information available when and where it is most convenient.

Businesses must be ready to engage across a wider range of channels. From live chat to Facebook Messenger, from email to WhatsApp – customers have expectations of an effortless experience. To achieve this, digital CX needs to be more sophisticated – delivering proactive engagements and the seamless transition between self and assisted service, humans and bots. In this session we will discuss:

• How to adopt a customer-centric channel engagement strategy
• The benefits of asynchronous communication – for customers and brands
• How brands can scale their digital customer engagement strategy through automation
• Delivering differentiated digital CX with fewer resources and less effort

Act Three – Improving the Employee Experience with a One Workforce Approach

Keeping up with increasing interaction numbers and rising customer expectations makes your employees’ jobs tougher than ever. In most companies, the growing number of silos make it even harder to seamlessly share resources and data across different parts of your organization. In this session, we will walk through:

• How the building blocks of a One Workforce™ approach can make it easier for your employees to be effective
• How to improve your capacity, flexibility, and agility as an organization

Act Four – Ensuring Quality Across Every Channel 

Traditional quality programs are no longer enough. Unless you’re reviewing all your agent and digital interactions, your quality program could be deceiving you. These blind spots deprive you of important insights into the quality and compliance of your customer service. They may also conceal compliance pitfalls and opportunities for process optimization, agent coaching, and CX improvement. In this session, we will discuss:

• How Verint Total Quality can drive employee engagement, performance improvement, compliance, and an exceptional customer experience across every channel
• How to monitor up to 100% of interactions across all voice, digital, and bot channels
• The benefits of adding customer feedback and proactive “in the moment” agent coaching

Act Five – Creating an End-to-End CX Strategy with Experience-Driven Engagement

As the pressures of a hyper competitive, slowing market increase, CX leaders like you realize the importance of customer experience as a key differentiator. You need to remove silos, optimize existing resources, justify CX investment, and take insights to action faster.

How can you close the Engagement Capacity Gap and use customer insights to improve the customer experience across every touchpoint? Join this session to learn:

• Where to start the journey to collecting, managing, and acting on experience driven insights
• How to break down siloes across the customer journey, including digital, location, and contact center
• Ways that Experience-Driven Engagement can be leveraged across Verint Platform

Patron Perks – All Access Pass

We have rolled out the red carpet and will provide Engage 2022 Encore patrons with V.I.P. all access passes. Your exclusive ticket allows you to enter theater lounges lined with mainstage replays, video interviews with CX analysts, Verint customer success stories and case studies, the latest industry trends, and best practices.

Last Call

Engage 2022 Encore is the perfect opportunity to re-evaluate your CX strategy for the coming year as you firm up your budget planning. Discover how to drive better digital customer experience while improving your employee engagement. In a single session, Engage 2022 Encore will bring you all of this and more!

Register now to secure your seat and engage with industry experts and peers.