Why Verint Channels & Desktop?
Einheitlicher Agenten-Desktop für Sprach- und digitale Kanäle
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Unified Agent Desktop
Unify customer interactions across telephony and digital channels in a single agent workspace for better flexibility, agility, and agent capacity.
- Simplify customer engagement across all channels with a single agent experience and omnichannel workflows.
- Orchestrate the workforce across all engagement channels, dismantling silos and improving workforce agility.
- A unified view of customer interactions helps agents provide more consistent and accurate responses.
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Digital Engagement Channels
Support seamless customer experiences across digital channels, such as Facebook Messenger, WhatsApp, X Direct Messages (formerly Twitter DM), email and live chat.
- Enhance customer loyalty by delivering personalized customer experiences on your customers channels of choice.
- Profitieren Sie von leistungsfähiger KI, um CX-Prozesse auf allen digitalen Kanälen zu automatisieren, die Kundenzufriedenheit zu erhöhen und die Supportkosten zu senken.
- AI-powered routing works across digital channels to ensure customers reach the right resource at the right time for improved first contact resolution.
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Verint Voice Channel
Nutzen Sie das Telefonie-System Ihrer Wahl zusammen mit der Verint Open Platform, um mit KI sofort Mehrwert zu generieren.
- Sie können Ihre ACD behalten, Ihre eigene ACD mitbringen oder unseren nativen Verint Voice Channel nutzen.
- Verint IVA Voice ermöglicht KI-gestützten Self-Service über Telefonie und Sprachkanäle und erhöht die Containment-Quote um mindestens 20 %.
- Nutzen Sie für Ihre Sprachkanäle zusätzlich Verint Callback, um Anrufspitzen zu bewältigen, Abbruchraten zu senken und die CX und das Arbeitserlebnis der Mitarbeitenden zu verbessern.
Discover How AI is Changing Self-Service
Erzielen Sie KI-gestützte Geschäftsergebnisse über Sprach- und digitale Kanäle
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Verint Intelligent Virtual Assistant
Bieten Sie personalisierten Self-Service über Ihre Sprach- oder digitalen Kanäle, um Anfragen effektiv zu bearbeiten und die Arbeitsbelastung der Agenten zu reduzieren. Die Effektivität wird durch KI kontinuierlich erhöht.
- Nutzen Sie den leistungsfähigen Verint IVA mit vorgefertigten, branchenspezifischen Modellen für das Verständnis natürlicher Sprache (NLU), um gängige Kundenanfragen zu bearbeiten.
- There’s no need to rip and replace, you can modernize your legacy IVR with Verint IVA Voice without disruption.
- Increase self-service team capacity by automating the manual workflows that are usually required to build, manage and refine conversational flows.
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Verint Agent Copilot Bots
Automate manual micro-workflows and double your contact center agent capacity with Verint Agent Copilot Bots. Whether you’re looking to increase sales, reduce after call work, or shorten the time support agents spend looking for information, we’ve got a bot for that.
- Interaction Wrap Up Bot uses generative AI to automatically craft a call summary at the conclusion of an interaction, dramatically reducing after-call work.
- Smart Transfer Bot routes interactions with full context, reducing each assisted service call by about 30 seconds and can increase agent capacity by 10%.
- Verint Coaching Bots provide the assistance your agents need, in real-time and based on your business priorities, so you can reduce average handle time, increase revenue and improve customer satisfaction.
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Verint Knowledge Management
Our market-leading knowledge management provides a single source of truth for your agents and intelligent virtual assistants for stronger AI outcomes.
- Use Verint Knowledge Management with any agent desktop environment to provide agents with the contextual knowledge they need through AI-powered search to increase agent capacity.
- Improve IVA containment rates with an accurate, single source of truth that can be used to source conversational answers and increase IVA intelligence.
- Use AI-powered search to ensure agents have the right information at the right time to deliver the best possible service.
Teil der Verint Open Platform
Start Now and See Value Quickly with Verint Channels & Desktop
Sofort Mehrwert mit KI generieren
Informationen über die Automatisierung von CX-Prozessen
FAQs zum digitalen Kundendialog
Digital engagement is the method of interacting with customers over digital channels, such as email, private messaging, and live chat to build relationships, power digital customer service, and drive customer loyalty.
Customers expect to interact with brands in much the same way they do with friends and family. This means that businesses must engage across a wider range of channels than ever before. From live chat to messaging apps, email to social media, customers have the same expectations of an effortless experience regardless of channel.
Organizations need a new approach to help manage this growing customer preference – one that allows them to meet increasing customer expectations and interactions while breaking down workforce silos that can result when new channels are added – making it possible for brands to engage in a truly omnichannel way.
Digital engagement channels include your brand’s website, online community, social media channels, private messaging apps, email, and live chat channels.
Kundendialog beginnt hier.
Erfahren Sie, wie Verint-Lösungen in verschiedenen Branchen markante Ergebnisse erzielen. Kontaktieren Sie uns noch heute.
Vielen Dank
Vielen Dank für Ihre Anfrage. Wir werden uns in Kürze mit Ihnen in Verbindung setzen.