Verint Voice Channel

Have complete freedom of choice over your telephony while using Verint Open Platform capabilities to deliver AI business outcomes, now.  

Flexible options for your ACD

  • Keep Your Own ACD

    Minimize disruption by keeping your ACD while benefiting from Verint Open Platform applications and bots.

  • Verint Voice Channel

    Native to the Verint Open Platform, all components are hosted in a single cloud with usage-based pricing ensuring you only pay for what you use.

  • Bring Your Own ACD

    Choose any ACD and seamlessly integrate with Verint Open Platform to realize AI business outcomes, now.

AI-Powered bots for CX automation over voice

From the moment an interaction begins, the Smart Transfer Bot ensures the next step is the right step – based on context gathered from multiple sources in real time – so the right outcome is delivered for any interaction (i.e. a callback, an SMS, live chat etc.). Transferring interactions with full context reduces each assisted service call by about 30 seconds and can increase agent capacity by 10%.

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Automatically produce accurate, unbiased and consistent interaction summaries that are posted directly to your system of record. Agents save at least 30 seconds per call, and customers receive better service as they no longer need to repeat themselves.

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Verint Wrap Up Bot

Deploy the most accurate AI model ever built for contact center transcriptions. The Exact Transcription Bot is trained on decades of rich engagement data and the data unique to your business to provide the best possible foundations for speech analytics, sentiment analysis, quality scoring, real-time coaching, automated call summaries and PII redaction. 

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The Verint Transcription Bot.

Verint Quality Bots are designed to automate your quality program to deliver business outcomes quickly. With AI-powered automation, you can go from evaluating a very small sample of calls to evaluating 100% of interactions across channels. Verint Quality Bots increase your supervisor capacity by 33%, allowing brands to realize a 5x ROI while also improving the employee experience and reducing compliance risk. 

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Verint open ccaas platform product wheel

Connect these Verint Open Platform capabilities to any carrier:

  • Verint IVA Voice

    Reduce the number of incoming calls into your contact center and interactions handled or escalated to agents by providing AI-powered self-service over telephony and voice channels.

  • AI-Powered Routing

    Route conversations based on context, ensuring customers reach the right resources, at the right time for improved satisfaction and first call resolution.

  • Verint Callback

    Add the power of callbacks to your voice channel to manage spikes in call volume, lower abandonment rates and improve the agent and customer experience.

Die Verint Open Platform

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Vielen Dank

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