Engage on the Road South Africa

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4th July 2024
Melrose Arch, Jo’burg

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Engage on the Road South Africa

We’re bringing our carefully curated, insight-packed, one-day CX event to you: Engage on the Road. Discover the latest practical, responsible and powerful uses of AI as our local South Africa and global Verint team reveal the game-changing outcomes when this technology is adopted. Enjoy timely thinking on the brands elevating CX whilst reducing operating costs. Consider leading-edge strategies that really are connecting CX silos, blending channels and unleashing the power of CX Automation.

Explore, network and swap tips with senior customer engagement professionals in like-minded organisations.

This informative and fascinating event will be a powerful investment of your time.

Speakers

  • Adrienne Bewsher

    Business Solutions Manager – Speech Analytics and Quality Management, ConnectMe : First National Bank +
  • Karl Senekal

    Manager (Solutions Architecture): Business Transformation and Enablement, Capitec +
  • Piet Potgieter

    Delivery Lead (Continuous Improvement): Business Transformation and Enablement, Capitec +
  • Saras Murugasen

    Senior Key Account Executive: Blake Collections +
  • Seif Alhamrany

    Team Manager: Florius +
  • Matt Lawlor

    Business Strategist & Futurist: Futureworld International +
    matt lawlor headshot
  • Matt Flury

    Business Psychologist +
  • Steve Bell

    VP Solutions Consulting EMEA, Verint +
  • Douglas McNeilage

    Regional Director, Verint +

Agenda

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Agenda

Wifi ID: MarriottBonvoy_CONFERENCE

9.15am: Registration desk opens for early bird networking

9.45am: Welcome & Keynote: Futurist and Business Strategist, Matt Lawlor of Futureworld. Matt will share an insightful understanding of the drivers of long-term business success, shifting business models, and what it takes to stay ahead of the market.

10.15am: The CX Innovations Your 2024 Strategy Must Consider

10.45am: Delivering Seamless CX: Connecting Silos and Driving Transformation

11.15am: Networking Break

11.45am: How Can Brands Maximize CX with the latest AI developments? Embracing Innovation to Move Beyond the Hype.

12.30pm: Networking Lunch

1.30pm: Adrienne Bewsher: Speech Analytics & Quality Management, ConnectMe: First National Bank. Adrienne will be delivering a powerful case study on how to deliver interaction insights to improve CX and drive stakeholder engagement.

2pm: Karl Senekal & Piet Potgieter: Business Transformation & Enablement, Capitec. Karl & Piet will be taking part in an in-depth fireside chat on how to create a unified workforce for the future that positively impacts on capacity, client service and cross-skilling.

2.45pm: Networking Break

3.15pm: Matt Flury: Workplace Psychologist, Durngate. Matt will give actionable tips on how to manage transformational change, with a nod to considerations that AI implementations bring.

3.45pm:The Smart Seventeen: Join two CX leads as they present snackable, seventeen-minute sessions on fresh ideas to inspire your CX strategy. Featuring Blake Collection’s Saras Murugasen discussing how Gamification helped Blake transform and supercharge its employee experience. Plus Seif Alhamrany from Florius joins via video to dive into how bots and AI are driving performance.

4.15pm: Close

Agenda

Wifi ID: MarriottBonvoy_CONFERENCE

9.15am: Registration desk opens for early bird networking

9.45am: Welcome & Keynote: Futurist and Business Strategist, Matt Lawlor of Futureworld. Matt will share an insightful understanding of the drivers of long-term business success, shifting business models, and what it takes to stay ahead of the market.

10.15am: The CX Innovations Your 2024 Strategy Must Consider

10.45am: Delivering Seamless CX: Connecting Silos and Driving Transformation

11.15am: Networking Break

11.45am: How Can Brands Maximize CX with the latest AI developments? Embracing Innovation to Move Beyond the Hype.

12.30pm: Networking Lunch

1.30pm: Adrienne Bewsher: Speech Analytics & Quality Management, ConnectMe: First National Bank. Adrienne will be delivering a powerful case study on how to deliver interaction insights to improve CX and drive stakeholder engagement.

2pm: Karl Senekal & Piet Potgieter: Business Transformation & Enablement, Capitec. Karl & Piet will be taking part in an in-depth fireside chat on how to create a unified workforce for the future that positively impacts on capacity, client service and cross-skilling.

2.45pm: Networking Break

3.15pm: Matt Flury: Workplace Psychologist, Durngate. Matt will give actionable tips on how to manage transformational change, with a nod to considerations that AI implementations bring.

3.45pm:The Smart Seventeen: Join two CX leads as they present snackable, seventeen-minute sessions on fresh ideas to inspire your CX strategy. Featuring Blake Collection’s Saras Murugasen discussing how Gamification helped Blake transform and supercharge its employee experience. Plus Seif Alhamrany from Florius joins via video to dive into how bots and AI are driving performance.

4.15pm: Close

Location

Johannesburg: Marriot Hotel Melrose Arch,
42 The High St, Melrose, Johannesburg, 2076, South Africa

The Marriott Hotel Melrose Arch is the premium business hotel in Johannesburg South Africa providing state-of-the-art business facilities within the gated Melrose Arch Precinct, vibrating with the energy of the myriad trendy cafés, high-street boutiques and al fresco restaurants just moments from its doorstep. This particular hotel launched as part of Marriott Hotels’ “Let Your Mind Travel” campaign inspired by meaningful conversations and a marriage between leisure and business through a first-of-its-kind partnership with TED.

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