Verint Mobile Applications

Streamline both employee and customer experiences with easy-to-use mobile applications.

verint mobile application screenshot thumbnail

Verint Mobile Applications

  • Mobile Applications for employees

    The new MyVerint App is a one-stop mobile shop for contact center agents. It enables agents to manage their schedule and performance data on their phone, anytime, anywhere.

  • Mobile Applications for customers

    Capture customer feedback from wherever they are, in a store, at a sports venue, on their phones or desktops.

Introducing the New MyVerint App

The new MyVerint App is a one-stop mobile shop for today’s contact center agents, giving them 24-hour access to their schedule and performance data.

 

24-hour access to schedule & performance data graphic

MyVerint App sample use cases

Watch these 90 second demonstration videos to see the MyVerint App in action!

Request Time Off

Matt is out with friends on his day off.  They want to attend a free concert in the park next Wednesday. See how easy it is for Matt to request the time off!

 

request time off myverint app screenshot graphic

Volunteer for Overtime

Angela needs to work some extra time to pay for unexpected repairs to her car. Watch the video to see how quickly she can add time to her shift without manual manager approval!

 

volunteer for overtime myverint app screenshot graphic

Request a Shift Swap

Miguel just learned his daughter has a dance recital on Saturday. He hopes to swap his shift with another agent so he can attend. The MyVerint App quickly walks Miguel through the process.

 

request a shift swap myverint app screenshot graphic

Check Performance Status

Priya is a new agent and still working toward proficiency. She likes to access her performance scorecard from the My Verint App to see how she’s doing. Watch to see if Priya is trending in the right direction.

 

check performance status myverint app screenshot graphic

Capture customer feedback from anywhere

Related solutions

  • Verint Workforce Management

    Optimize your contact center and enterprise workforce with the workforce management solution ranked highest in customer satisfaction in the industry.
  • Verint Performance Management

    Give employees and managers visibility into performance to help drive better service and deeper job satisfaction.
  • Verint Voice of the Customer

    Listen everywhere, analyze deeper, and act immediately on engagement data insights to elevate CX and drive AI business outcomes.