Performance Management

Capture and aggregate data across multiple systems while providing a unified framework for efficiently tracking, managing, and improving both individual and organizational performance.

Track, Manage, and Enhance Employee Performance

Managing performance and productivity is no easy task, given the multiple functions, disparate systems, and complex processes typical of today’s customer service teams across the enterprise.

Performance management programs can help organizations reimagine workforce management and work toward their goals of optimizing cost, quality and service.

Through a continuous loop, data-driven process, you can set and communicate goals across the organization. Now you can regularly measure performance against goals to make corrections as needed based on actionable insights.

Improve Employee Performance

Verint Performance Management provides a single, standardized framework for tracking, managing, and improving individual and team performance across the organization — from contact centers and branches to back-office operations.

It can help your organization implement a continuous process for managing employee performance across your business.

With improved performance, you can lower costs and improve productivity while simultaneously improving the customer experience.

Improving the Agent Experience: Ways to Use AI in Your Contact Center Now

Today contact centers are caught in a cycle of high employee attrition and understaffing, leading agents to burnout.

In our latest eBook, we identify the key challenges agents face and present practical, AI-powered solutions that can improve employee performance and experience, as well as drive immediate business outcomes.

Download the Ebook

Improving the agent experience: Ways to Use AI in Your Contact Center Now ebook cover.

Complementary Solutions

As part of the solution, Verint Performance Management also includes:

Verint eLearning – Delivers web-based functionality to provide lessons and training to employees directly on their desktop.
Verint Coaching – Provides out-of-the-box workflow for scheduling, delivering and tracking coaching that’s integrated with individual quality monitoring evaluation scores to help your organization provide employees with better guidance on how to develop and enhance their skills.

Performance Management solution can be further enhanced with the addition of Verint Application Visualizer.