Interaction Recording, Call Logging & Incident Reconstruction Solutions for Public Safety

Verint Recording for Public Safety is a powerful solution for capturing 911, radio, video, and text communications across multiple channels, including PBX, VoIP, radio systems, chat, digital collaboration, email, mobile voice, SMS, and face-to-face — all on a single recorder.

Designed for emergency response, public safety, and control room operations, the solution offers superior reliability, availability, and scalability in mission-critical environments.

Along with its unified, easy-to-use functionality, the solution can help your organization enhance performance and respond more effectively to citizen needs.

Verint Insight Center is a state-of-the-art, browser-based incident reconstruction application designed to help emergency response and public safety organizations meet mission-critical needs, including those arising from Next-Generation 9-1-1 (NG9-1-1).

As a component of Verint Recording for Public Safety, Verint Insight Center can search multiple channels and display data captured from a variety of media simultaneously, providing a unified view on a single screen. It can enable you to rebuild an incident by reconstructing the chain of events.

Verint provides a variety of flexible, easy-to-manage deployment options based on your emergency center’s sizing, network topology, security, and availability requirements.

Our solutions can be deployed on premises or in the cloud providing you with a variety of high availability and redundancy options to help ensure resilience in the event of network or hardware failures.