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Leverage top transcription accuracy at the lowest cost
Verint Exact Transcription Bot has the highest accuracy for transcription of contact center calls. Customers are measuring above 90% accuracy and above 95% categorization accuracy.
Unlock insights from all customer calls
More accurate transcripts lead to greater customer insights and improved customer experience.
Get up and running in 30 days
Verint Exact Transcription Bot is quick and easy to deploy and can be up and running in as little as 30 days.
Improve CX with speech-to-text transcription

AI Business Outcomes from Real Customers
- +97% NPS
An insurer achieved 95% accuracy providing insights into actions needed to reduce repeat calls and improve customer journey.
- $1M Saved
A bank used insights from accurate transcriptions to improve >50 call flows.
- NPS > 50
A bank used accurate transcriptions to identify the root causes of customer dissatisfaction, raising NPS to >50.
Understand the root causes of negative customer experiences with Verint Sentiment Bot

Uncover deeper insights with the market leading voice transcription accuracy

Verint Exact Transcription Bot is constantly learning

Your data Is always protected

Easily share transcription data with your big data and predictive teams

Resources Related to Speech-to-Text Transcription
FAQs for speech-to-text transcription software
Speech-to-text transcription is the process of converting spoken language into written text by taking an audio recording transcribing it, and creating a written record of what was captured. Speech-to-text, also known as speech recognition software, uses computational linguistics to recognize and translate spoken language into text. It is used in business applications like customer service, sales enablement tools etc.
Accuracy of speech transcription measures how closely the translated text represents the voice interactions. This technology has the potential to unlock business productivity by automating a lot of tasks traditionally done by humans. The business outcome (increased productivity) is directly related to how accurate the transcriptions are. The more accurate the transcriptions, the more benefit you derive from applications like speech analytics, customer sentiment, sales, and agent enablement. Voice transcription accuracy drives the level of impact that conversational analytics can have on business outcomes.
Verint speech offerings are built with enterprise-grade security in mind. All data is encrypted in transit and at rest. Additional administrative controls are available to the users to select what data is stored and for how long. See the Verint Cloud Security and Compliance for more information on platform-wide security and privacy protection.
Yes. Verint Exact Speech Transcription BOT can be seamlessly integrated your current contact center applications like PBX, CCaaS, CRM tools, Recorders etc. This enables you to focus on your CX automation instead of working on tiresome technology stitching projects. Using Verint, you can analyze all of your data by unlocking transcription on all your voice integrations.