Drive AI outcomes now

  • Leverage top transcription accuracy at the lowest cost

    Verint Exact Transcription Bot has the highest accuracy for transcription of contact center calls. Customers are measuring above 90% accuracy and above 95% categorization accuracy.

  • Unlock insights from all customer calls

    More accurate transcripts lead to greater customer insights and improved customer experience.

  • Get up and running in 30 days

    Verint Exact Transcription Bot is quick and easy to deploy and can be up and running in as little as 30 days.

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AI Business Outcomes from Real Customers

  • +97% NPS

     ​An insurer achieved 95% accuracy providing insights into actions needed to reduce repeat calls and improve customer journey​. ​

  • $1M Saved

    A bank used insights from accurate transcriptions to improve >50 call flows​.

  • NPS > 50

    A bank used accurate transcriptions to identify the root causes of customer dissatisfaction, raising NPS to >50.​

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Resources Related to Speech-to-Text Transcription

FAQs for speech-to-text transcription software

Speech-to-text transcription is the process of converting spoken language into written text by taking an audio recording transcribing it, and creating a written record of what was captured. Speech-to-text, also known as speech recognition software, uses computational linguistics to recognize and translate spoken language into text. It is used in business applications like customer service, sales enablement tools etc.