Exact Transcription Bot

Speech-to-text transcription is the process of converting spoken language into written text by taking an audio recording transcribing it, and creating a written record of what was captured. Speech-to-text, also known as speech recognition software, uses computational linguistics to recognize and translate spoken language into text. It is used in business applications like customer service, sales enablement tools etc.

Accuracy of speech transcription measures how closely the translated text represents the voice interactions. This technology has the potential to unlock business productivity by automating a lot of tasks traditionally done by humans. The business outcome (increased productivity) is directly related to how accurate the transcriptions are. The more accurate the transcriptions, the more benefit you derive from applications like speech analytics, customer sentiment, sales, and agent enablement. Voice transcription accuracy drives the level of impact that conversational analytics can have on business outcomes.

Verint speech offerings are built with enterprise-grade security in mind. All data is encrypted in transit and at rest. Additional administrative controls are available to the users to select what data is stored and for how long. See the Verint Cloud Security and Compliance for more information on platform-wide security and privacy protection.

Yes. Verint Exact Speech Transcription BOT can be seamlessly integrated your current contact center applications like PBX, CCaaS, CRM tools, Recorders etc. This enables you to focus on your CX automation instead of working on tiresome technology stitching projects. Using Verint, you can analyze all of your data by unlocking transcription on all your voice integrations.