All Your CX Data in One Place
Verint Engagement Data Hub brings together all customer data, in all formats, from every touchpoint across the organization.
Understand Your Customers and Employees
Use AI to elevate the experiences your business delivers by analyzing – and uncovering – deeper insights for better strategic decision making.
Automate the Right Actions in Real-Time
Harness enterprise-wide insights for real-time actions that build customer loyalty and satisfaction through exceptional experiences.
Meet Customer Feedback with Real-Time Actions
Verint-Interaktionsdaten-Hub
Unify behavioral data from your contact center, branches and digital communication channels to build deeper insights all in one place.
Unified survey and contact center data will transform your enterprise into a data-driven organization and take in-the-moment action that elevates CX.


Automated Actions
Connect your listening posts across the customer journey and trigger actions based on customer feedback, conversations and sentiment.
The proactive approach enables you to detect and resolve struggles in real-time, improving NPS and increasing revenue.


Advanced Data Visualizations
Verint Enterprise Customer Experience aggregates text, speech and survey data, along with inferred data, into a single view.
This creates intuitive data visualizations, giving CX executives access to the insights vital for strategic decision making.


Manage Your CX Like NASA

Results:
- Enables gathering, analyzing and action on feedback at scale
- Informs website and navigation changes for improved CX
- Provides qualitative feedback to guide improved content creation

Listen, Analyze and Act with Verint Voice of the Customer

Better In-Person CX. Better ROI.
Collect, integrate, analyze and act on customer data to improve their physical customer experience, drive revenue and increase loyalty.
Deliver Exceptional In-Person CX
Use insights from VOC data to improve in-person CX, as well as create better connected journeys as part of an omnichannel strategy.


Make the Right Decisions at the Right Locations
Feed real-time, store-specific feedback into day-to-day operations and tap into easy to access analytics and data visualizations to drive improvements across locations.


Supercharge Enterprise-Wide Performance
Use predictive modeling die isolate single customer interactionn and support strategic decisions across store, operation and CRM teams to elevate CX.


Verint als führend im Bereich VoC anerkannt

CX Automation with Verint Open Platform
