Connected Customer Journeys: How a Leading Retailer and Verint Bridge Elevate Digital CX
Your customers already expect you to have a connected customer journey. They don’t care that there are multiple teams within your business. That’s because they don’t see those teams, they only see one thing. Your brand. To meet customer needs and expectations, you need to listen everywhere and understand what all of your customer feedback means as a whole, not just within each channel. Hear from a leading retailer, and Koren Stucki, Vice President VoC at Verint, as they discuss the world of connected customer journeys including how to listen across and build omnichannel experiences.
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Latin America Customer and Partner Meeting
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Customer Case Study – Leading Online Retailer
This innovative online retailer needed a solution to deliver the tailored, high-quality customer experience their members deserve, backed by powerful AI to reduce effort and streamline processes. Join this session to hear more about this retailer’s journey to increase CX automation with Verint Platform. They will share their exciting journey as a fast-growing company focused on elevated customer experience. Get tangible examples of AI outcomes across voice and digital channels with Verint Open Platform including Workforce Management, Quality Bots, and Intelligent Virtual Assistant.
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When Basic Recording Isn’t Enough – Why You Need Engagement Data Management
Call recording is often considered an afterthought – a simple feature of your contact center platform. But in fact, having a robust solution to capture, aggregate, and manage interaction data across all channels is the foundation required to increase CX automation. Most CCaaS recording solutions are lacking in key capabilities like storage, replay, access control, redaction, and compliance. More importantly, they can only record interactions that occur withing their platform, causing massive blind spots from external voice and digital channels. Join this session to learn the unique capabilities of Verint Engagement Data Management and how it can help you ensure proper management of all interactions to maximize your results.
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Introducing Verint Exact Transcription Bot
Verint Exact Transcription Bot provides market-leading transcription accuracy at the lowest cost. Accurate call transcriptions are critical to derive the insights needed to understand customer sentiment, identify process inefficiencies, track compliance, provide real-time assistance, and more. In this session we’ll share more about how this innovative bot works and how you can start taking advantage of it in your environment today.
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Learn More About Verint Analytics & Insights Solutions
Customer conversations are a goldmine of information. In this session you’ll hear more about Verint’s marketing leading solutions for analyzing the conversations you’re having with your customers every day. You’ll learn more about new features and capabilities, expected benefits, and how you can get started today. Stay tuned for more!
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Customer Success – U.S. Credit Union
Learn how a large U.S. credit union relies on the industry leading accuracy of Verint Exact Transcription Bot to reveal insights for operational and CX improvement. With Verint, they’ve been able to achieve an over 60% increase in average speed to answer, a decrease of more than 70% in call abandonment rates, along with increases in both credit union member satisfaction ratings and agent satisfaction.
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How AI is Driving Outcomes in the Contact Center
AI is the buzzword of the year – but can it really drive outcomes for your organization in your contact center? Where is the best place to get started to see quick results? If you’ve already started, what’s next? In this session, industry expert Sheila McGee-Smith, President & Principal Analyst, McGee-Smith Analytics, and a Verint subject matter expert will share their insights on how to move the needle with AI in your contact center. Using real-world scenarios applicable wherever you are in your AI journey, this session will help you build a plan to see outcomes quickly in the areas that matter the most to you. Whether you’re just starting out or have already experimented with AI, you’ll hear best practices and real customer stories about the next steps that will have the most impact for your contact center.
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Data Insights Bot – Have a Conversation with your Data
Making sense of your siloed engagement data can feel like an insurmountable task. Requests to your data team take days, rendering the results irrelevant. Verint Data Insights Bot eliminates these challenges. With the power of AI, data anomalies and trends are reported proactively, and any other information you need is available by simply asking a question. In this session you’ll learn more about this game-changing bot and hear from a real customer who dramatically shortened the time to access shrinkage data to make it instantly accessible. You don’t want to miss this one.
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U.S. Bancorp Improves Productivity, SLAs, and EX with Operations Manager
U.S. Bancorp Customer Service Research Group was struggling with missed SLAs, mandatory overtime, and a seemingly endless queue of work. Something needed to change. Attend this session to learn how U.S. Bancorp transformed its Performing Services division with Verint Operations Manager. The solution enabled them to automate the allocation of work, deploy comprehensive performance scorecards, and create real-time reporting and operational dashboards.
US Bank was able to reduce time to serve by 60%, improve productivity by 40%, and vastly improve the employee experience. Join the U.S. Bank team to learn more.