From “Zero to Hero:” How VyStar uses Verint Platform to accelerate business outcomes with GenAI
Speaker: Pablo Diaz de Sandi, VP, Voice of the Member at VyStar Credit Union
Solution Focus
How AI is Driving Outcomes in the Contact Center
AI is the buzzword of the year – but can it really drive outcomes for your organization in your contact center? Where is the best place to get started to see quick results? If you’ve already started, what’s next? In this session, industry expert Sheila McGee-Smith, President & Principal Analyst, McGee-Smith Analytics, and a Verint subject matter expert will share their insights on how to move the needle with AI in your contact center. Using real-world scenarios applicable wherever you are in your AI journey, this session will help you build a plan to see outcomes quickly in the areas that matter the most to you. Whether you’re just starting out or have already experimented with AI, you’ll hear best practices and real customer stories about the next steps that will have the most impact for your contact center.
Solution Focus
Data Insights Bot – Have a Conversation with your Data
Making sense of your siloed engagement data can feel like an insurmountable task. Requests to your data team take days, rendering the results irrelevant. Verint Data Insights Bot eliminates these challenges. With the power of AI, data anomalies and trends are reported proactively, and any other information you need is available by simply asking a question. In this session you’ll learn more about this game-changing bot and hear from a real customer who dramatically shortened the time to access shrinkage data to make it instantly accessible. You don’t want to miss this one.
Solution Focus
U.S. Bancorp Improves Productivity, SLAs, and EX with Operations Manager
U.S. Bancorp Customer Service Research Group was struggling with missed SLAs, mandatory overtime, and a seemingly endless queue of work. Something needed to change. Attend this session to learn how U.S. Bancorp transformed its Performing Services division with Verint Operations Manager. The solution enabled them to automate the allocation of work, deploy comprehensive performance scorecards, and create real-time reporting and operational dashboards.
US Bank was able to reduce time to serve by 60%, improve productivity by 40%, and vastly improve the employee experience. Join the U.S. Bank team to learn more.
Solution Focus
Better EX for Better CX: Why Employee Experience Should be Your Top Priority
With increasing support for different types of digital channels, today’s contact center agents must be more adept than ever. They must also be highly skilled and capable of handling complex customer service issues not addressable via self-service – and for many, upsell quotas on top of that. Agents who aren’t prepared to be a part of the New Workforce of humans and bots will be dissatisfied, innefficient, and unproductive. In this session, we will hear insights from Robin Gareiss of Metrigy backed by the “AI for Business Success” global study, along with Jason Valdina from Verint discussing why and how Agent Experience has become a crucial priority inthe contact center that drives measurable business success.
Solution Focus
Meaningful Integrations: Connecting the Verint Open Platform with 3rd Party Applications
Speakers:
Chad Meyer, VP, Product Management at Verint
Mike Bookey, Sr. Manager, Content Marketing at Verint
At Verint, we believe that your company should keep the technologies that work best for you, which is why we call it the Verint Open Platform. To extend this openness, the platform now features the Verint Integration Studio, a low-code integration environment where you can easily connect your Verint solutions to your other CRM, HCM, or back-office systems, including popular brands like Salesforce and Microsoft. In this session, you’ll see a demonstration of how the Integration Studio works and also check out our library of pre-built integrations that are now ready to use for Verint customers.
Solution Focus
Supercharging Speech Analytics With AI
Solution Focus
Stop Manually Writing Interaction Summaries
Speaker: Trent Isaacs, Sr. Director, GTM Strategy at Verint
Interaction summaries are critical. Without them, customers are forced to repeat themselves when they call you back or are transferred to a new agent. But how much time are you wasting on this tedious process? In this session we’ll show you how you can quickly eliminate this manual work with the Interaction Wrap Up and Transfer Bots. Did you know you can get started in just 30 days? You don’t want to miss this.
Solution Focus
Build A Thriving Customer Community: Deliver Self-Service and Lower Support Costs
Hear how top brands use online communities to deliver self-service, deepen customer engagement, rapidly generate reusable content through crowdsourcing, use knowledge management, and gain insights about their products and services. You’ll learn from expert strategists and practitioners how to achieve a fast and sustainable ROI through a reduction in support costs, increased customer retention and self-sufficiency, and more revenue driven by brand loyalty.
Solution Focus
Elevate Channel Shift for Your Citizens
Public sector organizations are used to doing more with less. As citizens become more comfortable with requesting help, goods and services online, their demand for digital self-service delivery of public services has increased. Managing this increasing demand within limited resources demands a transformation in service delivery, quality and efficiency.
In this session, we’ll demonstrate life-like scenarios to showcase how Verint can help you elevate service delivery to the next level while boosting efficiency and increasing citizen satisfaction.
Solution Focus
Public Sector – Introducing the Verint® Channel Shift Index™: A New CX KPI
Solution Focus
Make Every Agent Your Best Agent with Real-Time Coaching Bot
Speaker: Trent Isaacs, Sr. Director, GTM Strategy at Verint
Is your contact center struggling with inconsistent call duration and inconsistent customer experience? It’s critical to deliver a consistent experience to every single customer, and with Verint Coaching Bots, you can. If you’re looking for a quick way to improve handle time, CSAT, sales revenue, and compliance, this session is for you. Learn about the game-changing capabilities of this AI-powered bot and how you can get started immediately.