AI Outcomes for KM: Best Practices for Leveraging AI in Knowledge Management
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AI-Powered Knowledge Management for CX Consistency Across Channels
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Generative AI: What’s Practical Today (and Possible Tomorrow) in CX Automation
Speaker: Derek Top, Senior Analyst & Research Director at Opus Research
Generative AI is moving fast, therefore so must you. Join this session to hear from Verint AI experts as they demystify generative AI and bring you up to speed with how this emerging technology is impacting Conversational AI and the contact center. You’ll learn the best Generative AI use cases for your business, how Verint helps you maximize the potential of large language models, and how your organization can embrace generative AI while also mitigating the risks it might present.
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Conversational AI: Successful Containment for Better Contact Center Outcomes
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AI Outcomes Now: How to Drive CX Automation across the Entire Customer Engagement
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How Engagement Data Can Guide Your Digital Engagement Strategy
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Panel Discussion: The Ins and Outs of Intraday Management
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What Your Employees Want – Scheduling Flexibility and Control
Industry Speaker: Vicki Herrell, Executive Director, Society of Workforce Planning Professionals (SWPP)
Your employees now expect a far greater level of scheduling flexibility. If they don’t have it, you’ll pay the price with high absenteeism and attrition. Join this session to see recent SWPP survey results around this topic and hear how WFM teams are trying to bridge this gap. If you’re looking to improve your scheduling flexibility, we’ll show you how to quickly address this business challenge with the TimeFlex Bot. With this bot, employees can make unlimited changes to their schedules to better balance work and life without impacting the quality of your schedule. Learn how you can get started in just 30 days!
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Next-Gen Quality: From Theory to AI Business Outcomes. Now.
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What You Need to Know About Automating Your Quality Program
Speakers:
Becky Collins, Customer Experience Analyst at Fiserv
Nicole Nevulis, Senior Director, GTM Strategy at Verint
Contact centers have grown beyond answering customer inquiries, and now play a key role in customer satisfaction and loyalty. With rising interaction volumes, growing customer expectations, and challenges in hiring and retaining qualified employees, traditional quality and compliance practices are no longer sufficient. In this discussion, Becky Collins, Customer Experience Analyst at Fiserv will share their stories of introducing CX automation to improve quality and compliance strategies and the positive impact it’s had on their businesses. Join this session to learn more about the benefits of automating your quality management – from factors driving the decisions to implementation best practices and realizing ROI.
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AI-Powered Communications Profiling – Innovations in Financial Compliance
Discover how Verint Financial Compliance can help organizations stay clear of compliance risks and adhere to complex regulations in an ever-changing communications environment. Our unique approach called Human Compliance™ offers AI-powered Communications Profiling purpose-built for the financial markets, and innovative, market-leading capabilities such as the capture of persistent chat in Microsoft Teams.
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2024 Research: Trends in CX Automation
Speakers:
Donna Fluss, Founder and President at DMG Consulting
Kelly Koelliker, VP, Content Marketing at Verint
In the past, contact center software was often about connecting a customer to an agent. Now, AI enables us to drive CX automation and deliver capabilities we never imagined possible. In this session we’ll share recent research around AI adoption and usage in contact centers. Donna Fluss, Founder and President of DMG Consulting, and Kelly Koelliker, VP Content Marketing at Verint, will share research about what your peers are doing globally in deploying CX Automation and AI. What technologies are being adopted? Are organizations seeing value? What technologies are being prioritized? Learn all that and more at this insight-filled session.