Getting Started with Bots, Today!
Solution Focus
The Critical Need for an Open Platform
Speakers:
Keith Dawson, Director of Research, Customer Experience at Ventana/ISG
Jaime Meritt, Chief Product Officer at Verint
You’ve heard that Verint Platform is open, but what does that really mean? And more importantly, why does it matter? Verint Open Platform delivers unmatched flexibility, modularity, and future-proofs your investment. In this session you’ll hear from leading industry analyst Keith Dawson, Director of Research, Customer Experience at Ventana/ISG, and Jaime Meritt, Chief Product Officer at Verint. You’ll learn about the importance of being open to help your team deliver AI business outcomes now, without needing a long, disruptive project. Keith and Dave will discuss real-world examples of how Verint’s open approach is completely unique and gives you the capabilities you need to reach your strategic objectives.
Solution Focus
The Power of Behavioral Data
Speaker: David Singer, GVP, GTM Strategy at Verint
Data is your most valuable resource. Are you getting the most out it? Every time a customer engages with your brand, new behavioral data is created. You have an enormous amount of data about interactions, customer experience, and workforce performance, but it’s likely scattered in silos and difficult to access. Verint Open Platform brings this data together and gives it meaning, so your contact center can become an efficient, data-driven organization. In this session you’ll learn about the Verint’s unique approach to behavioral data, and how we drive value for your agents, supervisors, and bots.
Solution Focus
Not Just AI – AI Business Outcomes. Now.
Speakers:
Blair Pleasant, President and Principal Analyst at COMMfusion
Heather Richards, VP, Go-to-Market Strategy at Verint
Daniel Ziv, VP, Go-to-Market Strategy at Verint
Solution Focus
Introducing Verint 4.0: The CX Automation Company
Speakers:
Dave Singer, GVP, GTM Strategy at Verint
Jaime Meritt, Chief Product Officer at Verint
Verint is the CX Automation Company. From our foundations in unstructured data and our leadership in creating the WFO category, Verint is constantly evolving – to stay ahead of the market with innovative capabilities that have a real impact on the way organizations do business. In this session we’ll share the story of our journey to this point leading up to the new Verint 4.0. This session will help you understand where we’ve been and why we are now uniquely positioned to deliver CX automation to our customers.