Verint Email

Process large volumes of email efficiently and cost-effectively, while enabling agents to reduce response times and improve customer satisfaction.

Enabling effective and efficient email customer engagement

Customers expect to contact your organization via email and receive answers to their questions quickly, reliably, and consistently. Verint Email helps organizations meet the demand for smart, efficient email management. By automating the process of capturing, documenting, interpreting, routing, and prescribing answers to customer emails, you can respond faster and more consistently, with less agent training.

The State of Digital Customer Experience Report 2024

This comprehensive report explores the evolving landscape of customer and business expectations, that will help you understand your customers and stay ahead of the competition.

Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases.

Download the Report
the state of digital customer experience report 2024 cover

With Verint Email you can:

  • Route the right email to the right people

    Verint Email helps your organization accurately preprocess, route, and deliver a large volume of inbound email to the correct user group. Its Actionable Dashboard can automatically route inbound email to specific agents or teams, who are then able to save, reply, forward, or reassign messages.

    Team of business people working in a call center on the phone.

Get started with Verint's Channel Automation offering

Verintā€™s Channel Automation offeringĀ connects your channels, your people, and your automation from a single user interface so that you can become a truly customer-centric organization.Ā Ā  The offering allows you to:

  • Provide the conversational engagements customers want
  • Automate interactions for all channels, reducing operational costs
  • Orchestrate the workforce for seamless, omnichannel service from humans and bots
  • BreakĀ down channel and organizational silos for increased capacity, flexibility,Ā and agility
  • Enable the entire workforce to engage with customers in the right way, at the right time

Engage your customers onĀ email,Ā live chat,Ā Twitter DM,Ā Facebook Messenger, andĀ WhatsAppĀ all accessible via a unified workspace to power omnichannel engagement at scale.

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