Verint Email
Process large volumes of email efficiently and cost-effectively, while enabling agents to reduce response times and improve customer satisfaction.
Enabling effective and efficient email customer engagement
The State of Digital Customer Experience Report 2024
This comprehensive report explores the evolving landscape of customer and business expectations, that will help you understand your customers and stay ahead of the competition.
Discover how your peers are implementing AI to improve customer experience with granular insights into their CX investments and specific AI use cases.
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With Verint Email you can:
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Route the right email to the right people
Verint Email helps your organization accurately preprocess, route, and deliver a large volume of inbound email to the correct user group. Its Actionable Dashboard can automatically route inbound email to specific agents or teams, who are then able to save, reply, forward, or reassign messages.
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Ensure efficient customer engagement
Verint Email helps to ensure your organization handles a large volume of emails as efficiently as possible. You can set and monitor service-level agreements (SLAs) and identify queue trouble spots in real-time, meaning agents can take action quickly to meet KPIs.
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Manage engagement to improve customer satisfaction
Supervisors can see open work, SLA breaches, completed work, handle time, first contact resolution, available resources, and more. They can reassign queue members and work to balance the workload as needed. This can help you ensures emails are answered, service levels are met, and customers are happy.
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