Facebook Messenger

Engage quickly and easily with your customers via Messenger and the Messenger Chat Plugin.

Facebook Messenger offers unique opportunities for Digital-First Engagement

With 1.3 billion monthly users and growing, and 20 billion messages exchanged every month between consumers and businesses, Facebook Messenger offers brands and consumers the ideal communication channel for digital-first engagement.

Download The CX Playbook For Private Messaging Channels

Facilitate effortless customer experiences

Messaging combines full live-chat functionality with persistent identity and mobile notifications merging all of the best elements of traditional digital customer engagement channels, purpose-built for the mobile era.

Real-time and asynchronous conversations

The asynchronous nature means that conversations can pause and resume between messages. Agents need to be able to have a real-time conversation while the customer is present but be able to seamlessly shift to the next conversation if they are waiting on the customer.

Utilize the Messenger chat plugin

The Messenger chat plugin – now with Guest Mode – allows brands to integrate the Messenger experience directly into their website. This allows your customers to interact with your business anytime with the same personalized, rich-media experience they get in Messenger.

Drive commerce across the customer lifecycle

Facebook & Facebook Messenger are packed with a host of sales and marketing capabilities. The most notable is Facebook Shops, a mobile-first shopping experience that allows businesses to easily create online and customizable storefronts. Conversational click-to-messenger ads also mean it is easy for you to bypass low converting landing pages with dynamic messaging experiences.

Your customers want to reach out on messaging channels, Facebook Messenger enables digital-first engagement

Seamless
Customers can continue conversations across any device at any time that’s convenient for them. Mobiles, tablets, and laptops provide the same real-time, asynchronous, and rich-media experience on your customer’s terms.

Verint Messaging for Digital-First Engagement

Notify
Proactively engage your customers with personalized conversations throughout the customer lifecycle.
Bots
Create modern engagement experiences that drive acquisition, high engagement, and improved efficiency.
WhatsApp Business
Unlock the full potential of WhatsApp Business to exceed customer expectations.
SMS Text Messaging
Connect with billions of customers with two-way conversational messaging to build lasting customer relationships via native messaging.
Instagram Messages
Engage current customers – and acquire new ones – by delivering instant two-way conversational customer experiences on Instagram.

Private messaging is driving real business results across industries. Here’s how it works.

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Facebook Messenger

Facebook Messenger offers unique opportunities for Digital-First Engagement

Facilitate effortless customer experiences

Real-time and asynchronous conversations

Utilize the Messenger chat plugin

Drive commerce across the customer lifecycle

Your customers want to reach out on messaging channels, Facebook Messenger enables digital-first engagement

Seamless

Proactive

Built for Automation

Verint Messaging for Digital-First Engagement

Notify

Bots

WhatsApp Business

SMS Text Messaging

Instagram Messages

See Verint Messaging in Action

Thank You