Verint Mobile Applications
Streamline both employee and customer experiences with easy-to-use mobile applications.
Verint Mobile Applications
Mobile Applications for employees
The new MyVerint App is a one-stop mobile shop for contact center agents. It enables agents to manage their schedule and performance data on their phone, anytime, anywhere.
Mobile Applications for customers
Capture customer feedback from wherever they are, in a store, at a sports venue, on their phones or desktops.
Increase efficiencies and improve the employee experience
The new MyVerint App modernizes the mobile-first agent experience with a new interface and capabilities powered by data, AI and the breadth of Verint Cloud Platform. Agents can access their schedules and performance data anytime, anywhere from their mobile phone.
The new intuitive, natural language interface leverages Verint Intelligent Virtual Assistant (IVA) technology that enables employees to chat with the app in a question-and-answer format. Agents can drill down and refine their inquiry to quickly and easily get to the correct answer or response. From the home page agents can take several common actions agents. Common inquiries and actions include:
- When am I working today?
- Where am I working?
- Can I schedule time off?
- Can I change shifts?
- How do I swap Shifts?
Introducing the New MyVerint App
The new MyVerint App is a one-stop mobile shop for today’s contact center agents, giving them 24-hour access to their schedule and performance data.
MyVerint App sample use cases
Watch these 90 second demonstration videos to see the MyVerint App in action!
Request Time Off
Matt is out with friends on his day off. They want to attend a free concert in the park next Wednesday. See how easy it is for Matt to request the time off!
Volunteer for Overtime
Angela needs to work some extra time to pay for unexpected repairs to her car. Watch the video to see how quickly she can add time to her shift without manual manager approval!
Request a Shift Swap
Miguel just learned his daughter has a dance recital on Saturday. He hopes to swap his shift with another agent so he can attend. The MyVerint App quickly walks Miguel through the process.
Check Performance Status
Priya is a new agent and still working toward proficiency. She likes to access her performance scorecard from the My Verint App to see how she’s doing. Watch to see if Priya is trending in the right direction.
Capture customer feedback from anywhere
Customers want to reach out on their channel of choice – and the number of channels is ever-expanding. Verint Voice of the Customer solutions empower you to listen, analyze, and act on customer and employee feedback across the enterprise and on web and mobile channels.
Verint Mobile Enterprise Feedback Management enables you to deploy surveys in device-friendly formats over the web, email, and SMS.
Verint Mobile Enterprise Feedback Management Offline Surveys enables you to collect customer feedback at retail stores, sports venues, or anywhere with unreliable connectivity. Collect feedback right on the spot, even if you’re offline, then sync later to the web app for a complete view of the customer.
Check out all of our Voice of the Customer capabilities.
Related solutions
Learn more about Mobile Applications
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