Survey Management
Find deeper and more meaningful insights with proactive, in-the-moment engagement that helps you see what worked and why, and how to fix what didn’t.
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Deploy Feedback Surveys at the Right Time and Place
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Gain Better Insights with Verint Survey Management
Creation and Delivery
Dynamically create and edit surveys in-house or use Verint’s expertise to support as a managed service.
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Omnichannel Feedback
Survey at scale across every touchpoint for targeted feedback from customers as well as every employee in your business.
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Real-Time Action
Brands can build business-specific case management, alerts and triggers based on bespoke rules, data and customer actions. Verint Platform uses CX automation to deliver this at scale and in-the-moment.
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Greater Consistency
Prioritize your CX initiatives by leveraging feedback to generate KPIs, utilize benchmarking to gauge performance, and drive action across the business with outer-loop feedback systems.
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Manage Your CX Like NASA
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Results:
- Enables gathering, analyzing and action on feedback at scale
- Informs website and navigation changes for improved CX
- Provides qualitative feedback to guide improved content creation
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Verint Recognized as VoC Leader
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