Operations Productivity

Leverage CX Automation to increase capacity and increase employee effectiveness. Overcome the # 1 reason according to Aberdeen why back-offices struggle to meet their cost and efficiency goals.

  • 20%

    Increase in employee effectiveness

  • 29%

    Available capacity identified
    (NHS)

  • from 75% to 105%

    Increased employee effectiveness from 75% to 105%
    (Nationale Nederlanden)

Time for a Fresh Take on Back Office: Road to Efficiency and CX Excellence

Back-office operations have been struggling for decades to improve efficiencies and CX.  In Aberdeen Strategy & Research’s latest report, learn how best-in-class organizations are taking a new approach to back-office automation that’s empowering them to achieve these business outcomes:

  • Increase customer retention by 82%
  • Improve year-over-year employee productivity by 16%
  • Decrease year-over-year back-office costs by 12%.
Learn How!
Aberdeen report: Time for a Fresh Take on Back-Office Automation

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Featured Solutions

  • Operations Visualizer

    Gain visibility and control of your day to day operations and improve employee productivity
  • Operations Manager

    Ensure the right work is sent to the right people, at the right time to meet your service, quality and compliance goals.
  • Performance Management

    Give employees and managers visibility into performance to drive better service and greater job satisfaction
  • Workforce Management

    Forecast and schedule your team to help achieve service goals, maximize capacity, and reduce costs.
  • Desktop and Process Analytics

    Optimize productivity and capacity, improve processes and help ensure compliance.

Featured Resources