Operations Productivity
Leverage CX Automation to increase capacity and increase employee effectiveness. Overcome the # 1 reason according to Aberdeen why back-offices struggle to meet their cost and efficiency goals.
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Increase in employee effectiveness
Available capacity identified
(NHS)Increased employee effectiveness from 75% to 105%
(Nationale Nederlanden)
Create a Comprehensive Operational Dashboard
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Understand Workload and Skill Requirements
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Time for a Fresh Take on Back Office: Road to Efficiency and CX Excellence
Back-office operations have been struggling for decades to improve efficiencies and CX. In Aberdeen Strategy & Research’s latest report, learn how best-in-class organizations are taking a new approach to back-office automation that’s empowering them to achieve these business outcomes:
- Increase customer retention by 82%
- Improve year-over-year employee productivity by 16%
- Decrease year-over-year back-office costs by 12%.
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Increase Back-Office Employee Effectiveness
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Create Accurate Capacity Plans
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Expand Your Capabilities
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