Capita Increases Customer Satisfaction and NPS with Verint

See how Capita Increases Customer Satisfaction from <70% to 90% and overall NPS by 40 points

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The results

  • Fulfills 80%

    Of all customer demands at the first point of resolution (FPR)

  • Reduced

    Average end-to-end processing times from >35 days to 3 days.

  • Reduced

    Complaints by 40% and staff attrition by 70%

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Featured Verint solutions

  • Operations Manager

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    Plan, forecast and schedule your team to help achieve service goals, maximize capacity, reduce costs, and increase revenues across contact center, branch, and back-office operations.
  • Workforce Engagement

    Empower your workforce to engage more effectively with customers in the contact center, branch, and back-office operations.

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