Capita Increases Customer Satisfaction and NPS with Verint
See how Capita Increases Customer Satisfaction from <70% to 90% and overall NPS by 40 points
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The results
- Fulfills 80%
Of all customer demands at the first point of resolution (FPR)
- Reduced
Average end-to-end processing times from >35 days to 3 days.
- Reduced
Complaints by 40% and staff attrition by 70%
Opportunity: Enhance customer experience (CX)
![capita logo](https://verint.imgix.net/wp-content/uploads/capita-featured-logo.png?fit=max&auto=compress%2Cformat&ixlib=imgixjs-3.6.1)
Solution: Verint Operations Manager
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Deliver complete visibility into front- and back-office processes
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Consistently deliver great customer outcomes
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Results: Improved customer outcomes
![](https://verint.imgix.net/wp-content/uploads/feature-174-woman-outside-using-tablet.png?fit=max&auto=compress%2Cformat&ixlib=imgixjs-3.6.1)