Verint Agent Copilot Bots

Verint Knowledge Automation Bot uses the power of AI to deliver the right knowledge at the right time to increase agent capacity and drive business outcomes. A single search bar allows for search across all knowledge sources, eliminating the need for multiples searches. The bot then uses generative AI to summarize search results into a single answer that is specially curated for the contact center — making answers easy for agents to consume.

You need each of your agents to perform like your very best agents. With Verint Coaching Bot your agents receive in-the-moment non-disruptive guidance when they need it — elevating their performance and delivering significant ROI. Verint Coaching Bots provide the assistance your agents need, in real-time and based on your business priorities, so you can reduce average handle time, increase revenue and improve customer satisfaction.

Verint Interaction Wrap Up Bot uses generative AI to automatically craft a call summary at the conclusion of an interaction, dramatically reducing after-call work. By removing the time support agents spend manually summarizing a call, organizations can save millions on their bottom line. Plus, summaries are more accurate and consistent across your contact center.

The CX/EX Scoring Bot uses unique AI models to measure conversation dynamics in every phone call. The customer experience (CX) and employee experience (EX) scores provide unparalleled insight into the drivers of customer experience – including customer effort, agent effectiveness, and the emotional connection between customers and their agent. With a CX and EX score for every call, your customer experience teams can more accurately and more reliably predict customer retention and drive loyalty.

Verint Agent Virtual Assistant uses agentic AI to provide agents with the information they need to deliver the best possible service. This goes beyond the agent’s question, using context from third-party applications and systems of record to provide information and personalized knowledge to proactively solve the customer’s query. For example, the Verint Agent Virtual Assistant can complete a transaction working on behalf of the agent autonomously.