Workforce Management Branch Forecaster

Determine the right staffing levels for each branch to drive efficiencies, sales and revenue growth, and CX.

Our Workforce Management for Branch Customers

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Verint Workforce Management for Branch helps banks and credit unions improve efficiencies, enhance customer experience, and drive sales and revenue growth based on the needs of specific branches and markets.

  • 12 of the Top 15

    banks in the US and Canada use Verint WFM for Branch software

  • 40,000+

    branches have been licensed to use Verint WFM for Branch to optimize their workforce

  • 20+

    years of industry leadership

Product Lineup

  • Verint Workforce Management Branch Scheduler

    Put the right bankers in front of your branch customers at the right time and place.
  • Verint Workforce Management Branch Data Analytics

    A business intelligence tool that allows you to query branch staffing and scheduling data to create custom dashboards, reports, and visualizations.
  • Face-to-Face Recording

    Capture and analyze face-to-face interactions with branch customers for quality, compliance and sales effectiveness.
  • Forecasting and Scheduling

    Maximize capacity and utilization by aligning schedules to forecasted demand.
  • Desktop and Process Analytics

    Optimize productivity and capacity, improve processes and help ensure compliance.
  • Knowledge Management

    Speed time to answer and improve accuracy by delivering relevant, contextual knowledge resources.
  • Experience Management

    Get timely and critical feedback from customers to assess and manage their customer experience.