Leading Life Insurance Company Simplifies Customer Experiences with Verint Intelligent Virtual Assistant

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The Results

  • Attained 97.9% IVA containment rate

  • Reduced contact center call volume by 19%

  • Provides around-the-clock customer support

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Featured Verint Solutions

  • Intelligent Virtual Assistant

  • Enterprise Recording

  • Automated Quality Management

  • Workforce Management

  • Desktop and Process Analytics

  • Speech Analytics