Verint Intelligent Virtual Assistant (IVA)

Built on years of domain-specific and industry data 

• The latest AI models are trained on decades of rich customer engagement data, ensuring brands can deliver automated, industry-specific experiences from day one. 
• Verint IVA offers pre-packaged, industry specific NLU models to jump start your IVA efforts. Backed by a world-class dataset, these models detect highly accurate end user intentions and extract entities to generate personalized, intelligent responses.  

Future-proofed investment through an LLM agnostic approach 

• Incorporates commercial and third-party models, including generative AI and large language models (LLMs) so you can test and fine-tune bots in a unified environment. 
• NLU and AI models are also continuously trained on a brand’s unique, new customer engagement data sets to discover emerging intents and drive up-to-the-minute CX automation opportunities.  

Continuous improvement to virtual assistant performance  

• Easily customizable dashboards and analytics about users, conversations, and performance so you can always see how your IVA is performing.  
• Helps conversation designers see the entire user journey and behavior, usage and containment metrics, intent identification and failed tasks to provide visibility into areas of improvement.