Verint’s Commitment to Our Customers

The Resources section of Verint Connect provides links and access to:

• Product documentation and discussion groups
• The latest solution collateral describing use cases, benefits, and capabilities.
• Verint Cloud Academy of self-paced learning
• Verint University, our learning management system
• An ideas portal where customers can submit product enhancement ideas vote on other submittals
• And more.

An area specifically designed for our partners that offers access to sales enablement tools, partner offering documentation, marketing toolkits and assets, and technical support documentation.

A self-service digital marketplace to help you get the most from Verint deployments. Marketplace includes solution plug-ins or extensions from Partners and Verint to enhance our cloud platform and reduce time to value. Marketplace aims to be the transaction center for value-add items to the Verint product family and it is open to everyone registered in Verint Connect.

The Developer Portal is a convenient, one-stop-shop for all the APIs for your Verint solutions. It provides documentation, downloadable API References for your development projects, information on tutorials, sample code and software development kits.  “Try it out” for some APIs and sandboxes are available to trial APIs.  You can also subscribe to content related to the APIs and engage in developer discussions with dedicated experts.

As you log in a support case, Connect automatically presents related knowledge assets that may answer your questions, eliminating the need to open a case. It also houses how-to videos answering some of the most commonly asked questions. Alerts and notifications on the products you own can also be found here.  This is also the place customers submit support tickets and can view all open cases in one location.