Verint’s Commitment to Our Customers
Customers for Life is our goal, our commitment, and our rallying cry. We want customers for life and we work to earn this right every day.
As the CX Automation Company, Verint helps customers discover possibilities through opportunities to grow, connect, and innovate. Our customer experience program, Customers for Life, enables customers to realize the full benefits of Verint solutions and transform the way they engage with their customers. The result is a passionate community of employees, partners, and customers who work relentlessly to discover new possibilities in Customer Engagement – both for our customers, and for your customers.
Our Customers
Verint has more than 10,000 customer across the globe of diverse industries and sizes, including 85 percent of the Fortune 100.
Verint Connect
Verint Connect is a private, secure online community built exclusively for Verint customers and partners. Here you can connect with others, share best practices and advice, ask questions and get answers. Verint Connect brings together the documentation, training, resources and people you need to get the most out of your Verint solutions. Together with our customers, Verint is building a continuous improvement environment.
Join Verint ConnectVerint Connect by the Numbers
- 20K+
20K+ members
- 335+
335+ Extensions in Marketplace
- 6,500+
6,500+ product ideas
Verint Connect Components
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Resources
The Resources section of Verint Connect provides links and access to:
- Product documentation and discussion groups
- The latest solution collateral describing use cases, benefits, and capabilities.
- Verint Cloud Academy of self-paced learning
- Verint University, our learning management system
- An ideas portal where customers can submit product enhancement ideas vote on other submittals
- And more.
Partners
An area specifically designed for our partners that offers access to sales enablement tools, partner offering documentation, marketing toolkits and assets, and technical support documentation.
Marketplace
A self-service digital marketplace to help you get the most from Verint deployments. Marketplace includes solution plug-ins or extensions from Partners and Verint to enhance our cloud platform and reduce time to value. Marketplace aims to be the transaction center for value-add items to the Verint product family and it is open to everyone registered in Verint Connect.
Developer Portal
The Developer Portal is a convenient, one-stop-shop for all the APIs for your Verint solutions. It provides documentation, downloadable API References for your development projects, information on tutorials, sample code and software development kits. “Try it out” for some APIs and sandboxes are available to trial APIs. You can also subscribe to content related to the APIs and engage in developer discussions with dedicated experts.
Support
As you log in a support case, Connect automatically presents related knowledge assets that may answer your questions, eliminating the need to open a case. It also houses how-to videos answering some of the most commonly asked questions. Alerts and notifications on the products you own can also be found here. This is also the place customers submit support tickets and can view all open cases in one location.
Resources
The Resources section of Verint Connect provides links and access to:
- Product documentation and discussion groups
- The latest solution collateral describing use cases, benefits, and capabilities.
- Verint Cloud Academy of self-paced learning
- Verint University, our learning management system
- An ideas portal where customers can submit product enhancement ideas vote on other submittals
- And more.
Partners
An area specifically designed for our partners that offers access to sales enablement tools, partner offering documentation, marketing toolkits and assets, and technical support documentation.
Marketplace
A self-service digital marketplace to help you get the most from Verint deployments. Marketplace includes solution plug-ins or extensions from Partners and Verint to enhance our cloud platform and reduce time to value. Marketplace aims to be the transaction center for value-add items to the Verint product family and it is open to everyone registered in Verint Connect.
Developer Portal
The Developer Portal is a convenient, one-stop-shop for all the APIs for your Verint solutions. It provides documentation, downloadable API References for your development projects, information on tutorials, sample code and software development kits. “Try it out” for some APIs and sandboxes are available to trial APIs. You can also subscribe to content related to the APIs and engage in developer discussions with dedicated experts.
Support
As you log in a support case, Connect automatically presents related knowledge assets that may answer your questions, eliminating the need to open a case. It also houses how-to videos answering some of the most commonly asked questions. Alerts and notifications on the products you own can also be found here. This is also the place customers submit support tickets and can view all open cases in one location.
Elevate Customer Advocacy Program
Elevate is Verint’s innovative customer advocacy program that enables you to raise your level of engagement with Verint and other like-minded Verint customers. It gives you a unique opportunity to network, share best practices, and even strengthen your own personal brand. As an Elevate member, you can:
- Earn Recognition and Rewards – Raise your profile, earn badges and points, and redeem for some amazing rewards
- Form Powerful Connections – Connect with Verint and other like-minded Verint customers to forge stronger and deeper relationships
- Forge a Closer Relationship with Us – Have a direct line of communication to the Verint Elevate Advocacy Team and our business
- Stay in the Know – Keep up on Verint news, blogs, educational content, and more to heighten the value of your Verint solutions.
Engage Customer Engagement Conference
Engage is the industry’s premier Customer Engagement Conference hosted by Verint. We bring together the brightest minds in customer engagement for an amazing array of activities.
- Inspirational keynote sessions delivered by industry luminaries
- Breakout sessions presented by customers, experts and CX visionaries
- Educational sessions to extend your knowledge
- Exhibit hall with solutions from us and offerings from our partners
- Awards celebration recognizing organizations like yours
Many of the presenters are actual users who share their expertise and real-world experiences to help you gain new perspectives, solve problems, swap tips and best practices, and more.
Attend Engage, the Premier Customer Engagement EventVerint Professional Services
Verint supports our customers with numerous services offerings to ensure you achieve tangible business results:
- Technology Services – our Implementation and Enablement Services help you plan, implement, and integrate your solutions efficiently, and increase knowledge and best practices across your organization to help improve employee adoption and performance.
- Business Consulting Services can analyze your current business environment and provide recommendations to connect data, work and experiences to create a differentiated customer experience, stronger adoption, and improve operational performance.
- Managed Services allows your staff to focus on your core business, rather than on tools and technology, creating value from day one.
- Verint AdviceLine is an “ask the expert” service designed specifically to provide you with quick guidance on operational or business practice questions about your contact center, branch, and/or back-office operations.
Verint Support
Verint® Support provides world-class support for customers and partners utilizing Verint solutions. Our support offerings are designed to give easy access to peers, resources, and Verint product specialists to facilitate customer success and long-term value from Verint solutions.
Verint provides both self-service and live product support options for customers. Our self-help and support offerings are delivered as part of Verint Connect. Live support is tiered based on the maintenance plan the customer chooses, but all customers benefit from:
- Product support for all severity levels during Verint business hours
- New version and updates including software patches, hotfixes
- 24 x 7 access to Verint Connect for product documentation, patches and feature packs downloads and web ticketing
- Defined incident response, issue investigation, and diagnosis.
- For Verint cloud customers, access to status information on Verint cloud instance.