Turn data into business intelligence

Managing communications data across multiple digital channels is difficult, especially under compliance scrutiny. Learn how to transform unstructured interaction data into actionable insights and respond to regulators more efficiently.

Compliance Data Challenges in Numbers

46%
46% of risk and compliance professionals are considering an investment in speech tech over the next 2 years to enhance data intelligence.
+43%
Over 43% capital market respondents evaluate AI as an enabler of more informed decision-making through advanced data analysis.
37%
37% rated turning unstructured data into a structured format for analysis, e-discovery and trade reconstruction as difficult to cope with.

Customers

Verint helps financial services organizations transform their compliance operations and confidently navigate through increasingly complex trading regulations.

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Retrieving communications data from disparate systems efficiently

Regulators increasingly demand that financial institutions and investment firms have their records readily available for as long as required by law. Compliance teams need to respond to audit and compliance requests quickly and accurately.

This means being able to identify, reconstruct, and provide the chain of interactions across all affected channels related to a specific transaction – no matter when they have occurred – in a timely manner.

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Relying on manual sampling from large amounts of data is inefficient and risky

Knowing who said what is critical for ensuring compliance. But relying on random sampling, incomplete voice records and unreliable transcripts to detect potential issues can be time-consuming and risky.

And, extracting accurate voice data from noisy financial services and trading environments in an automated and efficient way is cumbersome and often requires specialist knowledge.

Team of business people working in a call center on the phone.

Trade reconstruction is a challenging and complex task

When facing a compliance audit, you may have to reconstruct a complete transaction history that is buried in a large volume of interactions.

Not being able to find and extract the data you need from recorded voice conversations can put your trading compliance at serious risk. What’s more, it makes it difficult to spot signs of insider trading, market abuse, anti-money laundering, and other unethical activities your business should prevent.

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How we can help

Verint Financial Compliance can help your business tap into the power of artificial intelligence and extract value from voice and eComms with innovative speech recognition and voice analytics technology. Gain actionable insights by mining, categorizing, aggregating, and analyzing large quantities of communications data.

Getting to the heart of any trade with speech transcription

Uniquely designed to interpret the ‘tribal’ languages of the trading floor, Verint provides highly accurate speech-to-text technology, as well as trading-specific insights, categories, and metadata to help identify key information about quotes and trades.

Run search queries against any transcribed conversation. Drill down to the segment of the interaction where the trade occurred. Or search for a key term used to ease compliance investigations and accelerate trade reconstruction.

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Delivering data intelligence for the finance industry

Address complex trade surveillance and data analysis requirements and demonstrate compliance in response to financial regulators’ requests. Verint Financial Compliance provides powerful communications profiling and data insights capabilities, such as multi-lingual speech recognition and transcription and AI-powered voice analytics.

It offers a holistic, single-pane-of-glass view of all communications, including those from external resources, letting you gain a better understanding of each interaction and detect possible breaches of compliance more efficiently.

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Boosting compliance investigations and data analysis

Empower your compliance officers with smart and automated tools to conduct structured investigations.

The Verint Financial Compliance platform makes it easier and more secure to assign conversations to, and efficiently collaborate on, compliance cases. This built-in solution enables users to set up rules to automatically add captured interactions to an existing case folder or to manage legal hold within a specific case scenario.

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Browse Verint Financial Compliance products

Capture
In financial services it is imperative that you capture, secure, analyze, and understand all regulated interactions — across all channels and communication modes. Verint Financial Compliance makes all of your interaction data available for analysis in a unified and cohesive way.
Communications Profiling and Data Insights
Cutting-edge multi-lingual speech recognition and transcription capabilities, voice analytics, and best-in-class communications surveillance features. All powered by artificial intelligence and pre-trained for the financial markets.
Microsoft Teams Recording
Unified, risk-based compliance recording for Microsoft Teams. Capture, archive, analyze, and retrieve interactions across all modes of communication from Teams voice calling, meetings, and collaboration streams.
Zoom Recording
Benefit from unified, risk-based compliance recording for Zoom Phone and Zoom Meetings. Capture, archive, analyze, and retrieve interactions across voice, video, and screen sharing.

Insights & Resources

Monitoring the Silence – Illuminating Black Holes in Communications Surveillance
Communications surveillance had been a constant challenge for businesses for years, but the pandemic-induced advance of digitalization and the...
Analyst Report
Data Capture, Automation and Surveillance in the Digital Age
A paradigm shift is underway in financial risk and compliance — driven by a changing regulatory landscape, the use...
Analyst Report
Automated Quality: Building a Compliance Culture
How and where we work may have changed in recent times, but the regulations governing business have not.
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