EMEA User Forums April 2024

Join OUR community ‘mustn’t miss’ virtual get together for the latest insights and inside tracks on enjoying the most from your Verint Community solution. During this session you’ll hear from other customers including their great take-aways for new things to try within your organisation. Our Community user forum is the perfect place to pick up fresh tips and increase the ways you use the solution.

On the day, enjoy the following:

• Welcome and introductions
• Partner Presentation by 3Sides – AI & Community
• Customer Presentation – Arm – Events & Community
• Customer Presentation
• Round Table – Discuss hot topics from the group

Join THE virtual User Forum for new insights, top take-aways and smart actions around using Verint’s Interaction Insights. With valuable intel from super user customers sharing their expertise, we’ll also be answering your questions and helping you power even more from your Verint Interaction Insight tool.

Are you keen to discover extremely helpful pointers and useful suggestions to maximise your use of Verint operations manager? If so join our virtual session and walk away with fresh knowledge from customers, expert guidance from the Verint team and network with other users of our solution.

• Welcome and Introductions
• The Engagement Data Hub and Data Insights
  • Drive operational insights within and beyond the back office;
• Work Allocation Bot
  • How to get started, and gain further operational efficiencies;
• Customer Spotlight
  • Hear from a customer who will share their experience of setting up and using the Work Allocation Bot.

Think you know everything there is to know about Quality Management? Think again! This user forum session dedicated to all things QM will reveal new tips,useful guidance and fresh thinking. You’ll enjoy insight and expertise to help you drive the use of Quality Management in your organisation and achieve even better outcomes.

Welcome and Introductions
Let’s get to know each other.

KM is evolving.
Generative AI is changing the way organisations generate content. What are the trends and new capabilities?

Customer Spotlight
Live customer spotlight sessions from other customers

Feature Spotlight (Breakouts – KM Pro / KM Enterprise)
Feature spotlight session / live product educational session

Consultancy Insights
Learn from the Verint consultants and takeaway valuable insight that you can leverage within your own business. Contact Karen MacKellar (karen.mackellar@verint.com) if you would like to submit suggestions / have a topic you would like us to cover.

Ask the Experts
Your chance to post questions and have open discussions with other user forum attendees.

Want to reach ninja level in all things Work Force Management or simply looking for a reminder of what the Verint solution can do? Perhaps you need some help trouble shooting a particular challenge you have? Take inspiration in our latest WFM user forum – completely dedicated to the needs and requirements of our customer users. We only run this twice a year – so don’t miss your chance to enjoy the latest advice and expertise.

• Innovation round-up: new solution enhancements delivering more tools to make day-to-day tasks easier and a chance to experience an exciting, fresh and engaging way for agents to view and manage their work schedule
• Customer Spotlights: share the journey of a long-standing Verint WFM user who used the software to re-imagine everyday processes which increased staff engagement and their loyalty
• Insights: learn from our experience – creative solutions our Consultants have applied in challenging situations
• Educate: how everyone can take advantage of Verint expertise to mature and optimise their use of the software to drive value and adoption
• The V-Team: here to analyse, diagnose and unravel customer challenges – drop us a line and test us! A prize for the most interesting question.