Voice of the Customer Software

Verint Voice of the Customer

Unified CX data from all sources, in all formats, providing deep analytics and driving automated actions.

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Resultados empresariales con IA de los clientes de Verint

  • $4M Revenue Increase

    A retailer analyzed website performance and reduced online cart abandonment.

  • +25% NPS Increase

    A bank used real-time dashboards to measure and improve CX.

Verint Delivers Differentiated VOC Outcomes

  • Unify CX Data

    All VOC data across all sources – including survey and behavioral data.

  • Elevate Analytics

    Improve CX with best-of-breed data analytics tools.

  • Automate Actions

    Prioritize the right actions in real-time through CX automation.

VOC Solutions for Your Entire CX Operation

  • Web & Mobile

    Elevate your website, mobile app and store performance by analyzing customer experience and taking real-time action.

    • In-the-Moment Customer Feedback: Track and analyze the entire digital customer journey across every touchpoint and elevate CX in real-time with automated actions.
    • Proactive Action: Use Verint digital listening engine to detect and resolve struggles in real-time, improving NPS, revenue and web containment rates.
    • AI-Powered Predictive Modeling: Understand customer behaviors and prioritize value driven improvements.

    Captura de pantalla del producto Verint Digital Feedback

Results:

  • Enables gathering, analyzing and action on feedback at scale
  • Informs website and navigation changes for improved CX
  • Provides qualitative feedback to guide improved content creation

Turn Customer Feedback into Automated Actions

An industry-leading solution that can automatically discover and analyze words, phrases, categories and themes from every voice interaction, generating rich behavioral data that delivers immediate business outcomes for your organization.

 

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Use customer session replays and digital engagement data from mouse tracks, touch gestures, clicks and form interactions to optimize digital CX across your website and mobile app.

 

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Analyze large volumes of unstructured data from text-based interactions across digital channels and identify topics and significant trends, as well as customer sentiment from every text-based customer interaction.

 

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Captura de pantalla del producto Verint Messaging
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Automate CX And Prioritize Actions

For Managers: Data Insights Bot

Accessing CX data has never been easier. Verint Data Insights Bot uses AI to automate access to insights across your behavioral data, automatically generating dashboards meaning any user can see any data, in any format, at any time.

imagen del bot Data Insights

For Customers: Struggle Detection Bot

Identify customer struggles and take action in real-time to repair the customer experience. Verint analyzes millions of clicks, gestures and taps as they happen to allow you to visualize and quickly act on trends and anomalies during digital interactions.

For Analysts: Genie Bot

Verint Genie Bot uses generative AI to significantly reduce the time from data collection to impact. The bot gives analysts the power to access immediate insights from unstructured data down to individual interaction level.

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Verint bot

 Voice of the Customer Products

  • Web & Mobile

    Elevate your website, mobile app and store performance by analyzing customer experiences and taking real-time action.
  • Enterprise CX

    Unify all consumer and contact center data from every customer and employee touchpoint to develop enterprise-wide insights.
  • Survey Management

    Unify survey data from every customer and employee touchpoint to develop meaningful CX and EX insights.

Información sobre Voice of the Customer

Verint Voice of the Customer: Frequently asked questions

Voice of the Customer (VoC) solutions are tools and strategies designed to capture, analyze, and act on customer feedback. These solutions help businesses understand customer needs, preferences, and pain points, enabling them to enhance the customer experience.