Analyze Deeper with Verint Voice of the Customer

Analyze deeper by infusing Voice of the Customer insights from across customer touchpoints and bringing together structured and unstructured data.

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Understand the Bigger Picture and Create a Holistic Customer Experience

  • Digital Behavior Analytics

    Optimize your CX based on real time customer behavior including mouse tracks, touch gestures, clicks and form interactions.

  • Text Analytics

    Capture actionable and diagnostic digital experience data to drive improvements across your omnichannel engagement.

  • Speech Analytics

    Fully understand and diagnose the key issues affecting contact center performance—right down to the individual agent level.

 Imagen en miniatura del informe IDC Leader Ranking Analyst

Analyze User Behavior Across All Digital Channels

Understand exactly how customers interact with your web and mobile presence. Your teams can leverage heatmaps and form analysis, filter data based on page names, segments, visible text, or gestures, and use click maps to analyze navigation patterns or usability problems. With scroll maps, you can analyze exactly what the visitor is seeing as they interact with your website or mobile application.

Learn more about Digital Behavior Analytics

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Use advanced analytics to put customer feedback into context, connecting replays to important KPIs such as conversion and traffic, and drill down to focus on user interactions that lead to drops in NPS or CSAT scores.

Learn more about Digital Behavior Analytics

Insights from Verint Digital Behavior Analytics allow you to better understand customer issues and directly influence website and mobile experiences. Your digital teams can be confident that their product roadmaps and prioritization align to broader organizational goals around conversion rates or digital customer satisfaction rates. Learn more about Digital Behavior Analytics

Learn more about Digital Behavior Analytics

Detect struggles across your website in real-time and act in the moment to address anomalies and repair the customer experience. Operations and technology can interact with a struggling user in real-time and take action. An intelligent virtual assistant or Digital Feedback session can be triggered automatically when users experience error messages, a lengthy time on page, or any other predefined issue.

Learn more about Digital Behavior Analytics

Analyze Text-Based Data at Scale

Automated theme discovery can identify new discussion topics. Identify, track, and explain both positive and negative customer sentiment about text-based interactions so you can take appropriate actions quickly.

Learn more about Text Analytics

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Use Verint Text Analytics to analyze your large volumes of text-based data from channels such as chat, email, and social media. Gain crucial insights into the topics that are top-of-mind for your customers.

Learn more about Text Analytics 

Use pre-defined language templates with industry-specific terms or use your own specific business knowledge and subject matter expertise to keep up-to-date with the latest industry trends.

Learn more about Text Analytics

Combine insights from text and voice-based channels for a unified view of interactions across your contact center. A powerful set of dashboards, actions, and alerts combine sentiment, categories, and other insights across voice and text channels, giving you immediate insights and closed-loop actions and workflows to improve your customer experience.

Learn more about Text Analytics 

Make Six-Figure Savings with Speech Analytics

Discover how New York Life reduced call volume by 400,000 calls a year, realized savings of 40% across quality assurance (QA) teams, and improved sales effectiveness to the tune of six figures.

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Listen, analyze and act with Verint Voice of the Customer

  • Verint Voice of the Customer

    Listen everywhere, analyze deeper, and act immediately with Verint Voice of the Customer (VoC) Solutions – to increase customer loyalty and business performance.

  • Escuchar en todas partes

    Move beyond traditional survey management by listening to every customer touch point on every channel to create a powerful omnichannel customer feedback program.

  • Tome medidas

    Inicie actuaciones relacionadas con CX en sus operaciones de backend y sistemas internos mediante integraciones perfectas con plataformas de automatización de marketing, sistemas de punto de venta y CRM.

  • Voice of the Customer for Location

    Understand complex customer journeys, measure multiple touchpoints, and drive improvements in real-time. Increase loyalty, conversions, CSAT and revenue.

  • Web & Mobile

    Quickly identify and act on customer feedback and issues across your digital channels. Improve conversions and deliver exceptional CX.

Información sobre Voice of the Customer

  • ¿Hasta qué punto se han desarrollado sus experiencias digitales? Guía paso a paso para una experiencia de cliente integrada e impactante

    Descargue el eBook, ¿Hasta qué punto se han desarrollado sus experiencias digitales? Una guía paso a paso para una experiencia de cliente integrada e impactante
    Ebook
  • logo de rue21

    rue21 incrementa ventas y satisfacción con una estrategia de experiencia del cliente omnicanal basada en datos

    rue21 incrementa ventas y satisfacción con una estrategia de experiencia del cliente omnicanal basada en datos
    Caso de estudio

  • Claro Brazil Expands Insight into Its Customers’ Journeys with Verint Speech Analytics

    Claro Brazil chose Verint Open Platform including Verint Speech Analytics to provide greater insight into its customers’ journeys.
    Caso de estudio

¿Hasta qué punto se han desarrollado sus experiencias digitales? Guía paso a paso para una experiencia de cliente integrada e impactante

Descargue el eBook, ¿Hasta qué punto se han desarrollado sus experiencias digitales? Una guía paso a paso para una experiencia de cliente integrada e impactante
Ebook

Contact Us About Verint Voice of the Customer

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