Generative AI to speed analysts' time to insights

Verint Genie Bot

Faster time to insights with Generative AI

Supercharge analyst capacity to deliver the insights you need to drive business outcomes.

AI Business Outcomes With Verint Genie Bot

$6.5M in additional revenue
A leading global services company used Genie Bot to identify strategies to boost sales win rates and enhance customer retention – in just 2 days!
$2 Million in agent capacity
An energy supplier used Genie Bot to identify processes to increase self-service and agent capacity

Break through the Analysis Bottleneck with Genie Bot

Even the world’s best teams of analysts can only produce so many insights and projects over a given period of time. Analyzing unstructured phone conversations simply takes time, often more time than you want, creating significant bottlenecks as your analysts attempt to get to the insights with the depth and speed you need to significantly impact your organization.

Embrace the power of generative AI

With generative AI, Genie Bot not only breaks through any bottlenecks, but shatters them, giving analysts the power to ask questions about their contact center phone conversations — delivering immediate insights. Genie Bot leverages your existing Speech Analytics categories so the information you receive is highly accurate and relevant.

Geni Bot AI Insights screenshot

The Genie Bot difference

Embedded in Verint Speech Analytics, Genie Bot can leverage the most relevant interactions for more accurate generative AI responses.
Each Genie response comes back with verified call examples, allowing analysts to quickly validate every insight.
Genie Bot is powered by Verint Exact Transcription Bot, continuously tuned on your specific data for the most accurate insights.
Without Genie Bot, you may miss deeper and more impactful insights that can drive significant quantifiable AI outcomes.

Discover how one company saves millions with Verint Genie Bot

Every day over 1 million individuals and businesses trust Novuna to provide the right finance solutions to help them achieve their goals. The company was eager to explore ways to increase revenue, improve customer experience (CX), as well as increase their win rate for providing new loans to customers.

Verint Genie Bot was able to identify a broken process in loan approvals that was resulting in an increased number of calls to the contact center and negatively impacted customer experience. By fixing the process, Novuna expects to generate an additional $5M in revenue from loans per year.

Part of Verint Speech Analytics

As a recognized market leader for business analytics in the contact center, Verint can supercharge customer experience (CX) through discovering and then acting on customer insights regarding satisfaction, business issues, competitive intelligence, and marketing campaigns.

Genie Bot is embedded in Verint Speech Analytics, so Speech Analytics customers can quickly and easily add it to start achieving significant AI business outcomes today.

See Genie Bot in action!