About AWS

Verint is the leader in CX Automation, and together with Amazon Web Services (AWS) we have the tools and resources you need to have an amazing impact on your customers’ experiences.  All of Verint’s applications and bots are available on the AWS marketplace, so you can:

  • Add innovation immediately to your existing ecosystem, without ripping out your current investments.
  • Seamlessly integrate with other applications in your ecosystem, like ACD, CRM, UCaaS, and more.
  • Realize measurable ROI by lowering costs while simultaneously elevating the customer experience.
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Featured products

  • Knowledge Management

    Answer every question with confidence. Handle issues faster and more consistently without sacrificing quality.

  • Workforce Management (WFM)

    Automate repetitive, rules-based tasks and provide guidance to employees in real time to help increase productivity, reduce errors, and improve the customer experience (CX).

  • Verint Intelligent Virtual Assistant (IVA)

    Drive AI outcomes with higher interaction containment rates and AI-powered routing across your voice and digital channels.

  • Interaction Analytics

    Interact with your customers on whatever channel they choose while uncovering valuable insights — regardless of where or how these interactions take place.

  • Telephony & Digital Channels

    Seamlessly provide your customers with the right experience, at the right moment, via telephony and digital channels.

  • Quality Bots

    Automate your quality process and gain deeper insight into all of your calls while managing compliance risk more effectively.

Featured Bots

  • Interaction Wrap-up Bot

    Dramatically reduce total call duration by using generative AI to automate call summaries.

  • TimeFlex Bot

    Provide unlimited scheduling flexibility to contact center agents through AI-powered schedule changes.

  • Real-Time Coaching Bot

    Provide in-the-moment guidance to agents to improve performance and compliance.

  • Quality Bots

    Automate your quality program to increase supervisor capacity and elevate your quality program.

  • Containment Bot

    Use conversational AI to resolve customer inquiries via self-service across channels.

  • Data Insights Bot

    Become a data-driven operation by accessing real-time insights from across all of your behavioral data.