Call Simulator
Call Simulator™ combines Conversational AI and Generative AI to scale role-play training, providing a safe environment for practicing critical conversations anywhere at any time.
Why partner with Call Simulator
Call Simulator’s proprietary Scenario Studio™ empowers your Contact Center’s Instructional Designers to easily author and edit any number of scenarios and make them available for Learners to Safely Practice to Perfection™.
Every moment within Call Simulator matters and is captured, providing trainers with insights into their Learners’ performance, including moments of empathy, acknowledgement, and reassurance. A full transcript and indexed recording are made available for further analysis through solutions such as Verint’s AQM.