Analyst Report

ISG Research: Contact Center Advanced Buyers Guide

Verint Named a Leader

Contact center technology has evolved to meet the growing needs of today’s customers. Your contact center no longer needs to be built around the phone channel and ACD but can instead use data and AI as a foundation to drive a superior customer experience while lowering costs.

In their “Contact Center Advanced Buyers Guide,” ISG Research assesses how well software providers address a wide range of contact center capabilities, including:

  • Interaction routing
  • Agent management
  • Customer experience management
  • Supervisor capabilities
  • Employee engagement
  • AI and automation
  • Analytics
  • And more

Verint is cited as an Exemplary vendor for performing among the best in meeting overall product and customer experience criteria. Download the ISG Research “Contact Center Advanced Buyers Guide” today to learn more.

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